No Data / Charts under Reports tab

[shp143]

Hi,
Recently I have updated Nagiox XI virtual appliance(VMware) to 5.2.3, After the upgrade we are not able to see data / charts under reports for all active directory users. When I login through local ID reports are visible. I have tried to remove and re add the user but no luck. Can some one help in this issue? We have production server cut over by end of this month.

No Data.jpg

[tmcdonald]

Are you getting any errors in /var/log/httpd/error_log when it fails for the AD user?

[shp143]

Hi, There are no error in /var/log/httpd/error_log file.

[lmiltchev]

We haven't been able to recreate the issue in-house.
What was the version of Nagios XI that you used prior to upgrading to 5.2.3? How did you upgrade - from the web UI or by running the "./upgrade" script? Did you at any point backup XI and restore to a new server?
Can you email us the "profile.zip" to [email protected]? We may need to move this to our email ticketing system. Thanks!

[shp143]

We did two upgrades after deployment. I do not recall the previous version. I think it was 5.2.1 and upgraded using ./upgrade script(Web UI upgrade failed to download the product). Application was working after that first upgrade.
Recently we upgraded from 5.2.2 to 5.2.3 and it is having this error.

[tgriep]

Can you upload the /tmp/upgrade.log file so we can review it for any errors?

[shp143]

Upgrade Log

[tgriep]

The upgrade log is clean.

Can you login to the XI server in a console and run the following commands and post the results?

Code: Select all

su nagios
ls -l /usr/local/nagios/var/spool/checkresults
ls -l /usr/local/nagios/var/share

[shp143]

[root@ab ~]# su nagios
[nagios@ab root]$ ls -l /usr/local/nagios/var/spool/checkresults
total 0
[nagios@ab root]$ ls -l /usr/local/nagios/var/share
ls: cannot access /usr/local/nagios/var/share: No such file or directory

[nagios@ab var]$ pwd
/usr/local/nagios/var
[nagios@ab var]$ ls -l
total 1904
drwxrwxr-x 2 nagios nagios 4096 Jan 24 23:59 archives
-rw-r--r-- 1 nagios nagios 651 Jan 25 12:19 host-perfdata
-rw-r--r-- 1 nagios nagios 34 Jan 24 17:23 nagios.configtest
-rw-r--r-- 1 nagios nagios 5 Jan 22 13:22 nagios.lock
-rw-r--r-- 1 nagios nagios 675561 Jan 25 12:19 nagios.log
-rw-rw-r-- 1 nagios nagios 20500 Oct 14 16:42 nagios.tmpw2hkVH
-rw-r--r-- 1 nagios nagios 5 Jan 12 12:59 ndo2db.lock
-rw-r--r-- 1 nagios nagios 0 Jan 22 13:22 ndomod.tmp
srwxr-xr-x 1 nagios nagios 0 Jan 12 12:59 ndo.sock
-rw-r--r-- 1 nagios nagios 3287 Jan 12 12:59 npcd.log
-rw-r--r-- 1 nagios nagios 256270 Jan 22 13:22 objects.cache
-rw-r--r-- 1 nagios nagios 256270 Jan 24 17:23 objects.precache
-rw------- 1 nagios nagios 342075 Jan 25 11:22 retention.dat
drwxrwsr-x 2 nagios nagcmd 4096 Jan 22 13:22 rw
-rw-r--r-- 1 nagios nagios 2159 Jan 25 12:19 service-perfdata
drwxr-xr-x 5 nagios nagios 4096 Oct 8 16:38 spool
drwxr-xr-x 2 nagios nagios 4096 Jan 25 12:19 stats
-rw-rw-r-- 1 nagios nagios 342720 Jan 25 12:19 status.dat


[nagios@ab nagios]$ pwd
/usr/local/nagios
[nagios@ab nagios]$ ls -l
total 28
drwxrwxr-x 2 nagios nagios 4096 Oct 8 16:39 bin
drwsrwsr-x 7 apache nagios 4096 Jan 13 12:26 etc
drwxr-xr-x 2 root root 4096 Oct 8 16:39 include
drwxrwsr-x 2 apache nagios 4096 Oct 8 16:41 libexec
drwxrwxr-x 2 nagios nagios 4096 Oct 8 16:38 sbin
drwxrwxr-x 18 nagios nagios 4096 Oct 8 16:40 share
drwxrwxr-x 6 nagios nagios 4096 Jan 25 12:20 var

[tgriep]

What rights do the AD users have setup in the XI GUI?
Can you change one of them to Admin in XI and see if that account can get data for the Availability report?
Are all of the reports broken?
Can that user see valid data on the Host Details and Service Details screen?