Service Email Recovery Not Working

[Phil.Pearce]

Service was Interaction Center
Server was BRS-PCIC-xxxxx

Date 15/02

Alerts but no recovery, service said OK

[lmiltchev]

Can you log in (masquerade in) as the user who didn't receive host recovery notifications, and check his/her notification preferences? Is "Host Recovery" check-box selected?

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[Phil.Pearce]

I was one of those who didnt get the email.

But I have received recovery mails since on this service & server

[lmiltchev]

Had an issue where a server was restarted.. got the notifications saying there was an issue with the services.. But no notification of recovery

But I have received recovery mails since on this service & server

So, in your first post you said that you didn't receive a notification on recovery. This is no longer a problem as you are receiving recovery notifications now, correct? What is the specific issue that you are currently having?

[Phil.Pearce]

ok, sorry.

on the 15/02 I had an issue, it then didnt send a recovery email

After the 15th I have since received recovery messages about a new issues with the service

That clearer?

[tmcdonald]

If this is no longer occurring it will be difficult to determine what might be causing it. We would need to catch it in the act, or very shortly after in order to get accurate information.