Cannot access Nagios XI after update

[Scott.Coats]

I just ran an update to my Nagios XI installation and now the web login is asking for information for a NEW setup. I have verified that the data is still in the database. Somehow, the update must have lost access to the configuration of the database. I have attached a screen shot .

I really think that I just need to configuration file replaced with hopefully a backed up version from the update process.

[lmiltchev]

What is the Nagios XI version that you are upgrading from/to? Did you run "./fullinstall" instead of "./upgrade" by accident?

Post the entire "upgrade.log" and "install.log" located in "/tmp/nagiosxi" directory.

[Scott.Coats]

Not sure the exact version. It was a point update from the latest build. I ran the curl update this time and I may have mis-read the command and ran 'install' instead. I do not see the files you requested in /tmp. I do see an upgrade.log file in the following directory ( /usr/local/nagiosxi/tmp/upgrade.log ). I will attached it...even though it may not be of any help.

[Scott.Coats]

###################################
# DO NOT DELETE THIS FILE!
# Nagios XI version information
###################################
full=5.2.9
major=5
minor=2.9
releasedate=2016-06-14
release=520

[ssax]

Do you have an offloaded DB (on another server)? Are you seeing any errors when you access that page in /var/log/httpd/error_log or /var/log/httpd/ssl_error_log?

Thank you

[Scott.Coats]

Issue resolved.

I was able to RESTORE from a backup.

Thanks again...

[ssax]

Awesome! Are we okay to mark this as resolved and lock the topic?