SMS (text message) notification is not working

[caterpillartce]

Hello,

I followed this document https://assets.nagios.com/downloads/nag ... ios-XI.pdf and tried multiple phone numbers/carriers (ATT, TMOBILE, SPRINT) and the test text message was never received.

Email alert works fine.

Is there anything I should check/try in order to make text notification work?

Thanks!

[caterpillartce]

And if I manually send an email (using my email system) to the "email-to-text" address, it works fine. It is just not sending that text from Nagios.

[rkennedy]

Are you using SMTP, or sendmail to send your notifications?

If it's SMTP, please post your /usr/local/nagiosxi/tmp/phpmailer.log file for us to look at, and if sendmail then post your /var/log/maillog file. Sometimes carriers will filter how the mail gets sent exactly.

[caterpillartce]

Thanks for the reply! I am using sendmail and got a bunch of errors like this in my maillog:

Aug 11 17:28:19 Nagiosservername postfix/smtp[23926]: connect to alt1.gmr-smtp-in.l.google.com[173.194.68.14]:25: Connection timed out
Aug 11 17:28:19 Nagiosservername postfix/smtp[23926]: connect to alt2.gmr-smtp-in.l.google.com[2607:f8b0:400c:c0a::e]:25: Network is unreachable

It is basically the same time out and unreachable errors for all the numbers/carriers I tried.

Thanks!

[lmiltchev]

Go to the following pages, and show us screenshots of each page:

Admin->Manage Mobile Carriers
Click on the username in the upper right corner, click on "Notification Preferences"->Mobile Text (SMS)
Click on the username in the upper right corner, click on "Notification Methods"->Mobile Text (SMS)

Click on a host that your user is added to as a monitoring contact, go to the "Advanced" tab, and click on "Send custom notification" under "Commands". Did you receive SMS?

[caterpillartce]

It got fixed by switching to SMTP and using IP address for SMTP host. Thanks for the help! this can be closed.

[lmiltchev]

Great! Locking the thread.