Notification(s) Not being Sent out to All Users

[jverette]

Having a couple of issues with Nagios XI.

1. Notifications are not being sent to all users and were previously being sent. Just recently stopped working on Sept 6th was the last notification I received.Not sure why or what HAS CAUSED THIS ISSUE. This needs to be resolved asap. All notification Methods and preferences are correct. Nothing that I know of has been changed to effect this issue.

2. see Attached Unknown Service Attached. this service notification will not clear I have verified all setting on the remote server, plus the NS Client settings. Need to know how to clear these messages ASAP

3. Getting an error that your request was not process in a timely manner.. see attached Service Error.

This is all for know.. Let me know if additional information is needed.

[tgriep]

It could be a stuck Nagios process causing the problems and if you login as root to the server and run the following, that will stop the nagios process and hopefully fix the issue.

Code: Select all

service nagios stop
killall -9 nagios
service nagios start

You may also want to implement the fix from this KB Article.
https://support.nagios.com/kb/article.php?id=172

If the Notifications still don't work, can you login to the Nagios GUI and so to the Admin > Manage Email Settings menu, screen capture that and post it here?
Thanks

[jverette]

the Killall command did not work

It what's posted the correct syntax or is it different. can you repost if it is different and I will try again.

[tgriep]

If the Notifications still don't work, can you login to the Nagios GUI and go to the Admin > Manage Email Settings menu, screen capture that and post it here?
Can you login to the server as root, run the following commands and post the output?

Code: Select all

cd /usr/local/nagiosxi/scripts
su nagios
./reconfigure_nagios.sh

Thanks