Upgrade to latest version from XI 2014R2.7 Failed

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nms_system_support
Posts: 39
Joined: Tue Jun 17, 2014 2:58 am

Re: Upgrade to latest version from XI 2014R2.7 Failed

Post by nms_system_support »

Hello,

Yes it happens with all graphs!


tail -f /var/log/httpd/*_log:

==> /var/log/httpd/access_log <==
10.66.8.146 - - [05/Dec/2016:10:33:19 +0200] "GET /nagiosxi/includes/components/graphexplorer/visApi.php?type=perfdata&host=felsdnsc01.isp.tellas.gr&service=CPU%2BStats&div=graphcontainer&height=500 HTTP/1.1" 200 27602 "http://172.27.52.54/nagiosxi/includes/c ... w=services" "Mozilla/5.0 (Windows NT 6.1; rv:35.0) Gecko/20100101 Firefox/35.0"
127.0.0.1 - - [05/Dec/2016:10:33:21 +0200] "POST /nagiosxi/backend/ HTTP/1.1" 200 807 "-" "BinGet/1.00.A (http://www.bin-co.com/php/scripts/load/)"
10.66.6.67 - - [05/Dec/2016:10:33:22 +0200] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_servicestatus_table%22%2C%22args%22%3A%7B%22host%22%3A%22%22%2C%22hostgroup%22%3A%22%22%2C%22servicegroup%22%3A%22%22%2C%22sortby%22%3A%22%22%2C%22sortorder%22%3A%22asc%22%2C%22records%22%3A%221000%22%2C%22page%22%3A%221%22%2C%22search%22%3A%22%22%2C%22hostattr%22%3A%220%22%2C%22serviceattr%22%3A%220%22%2C%22hoststatustypes%22%3A%220%22%2C%22servicestatustypes%22%3A%2228%22%7D%7D&nsp=764af5aaeb559936fc388a716292cb0f HTTP/1.1" 200 40 "http://172.27.52.54/nagiosxi/includes/c ... ustypes=28" "Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0"
127.0.0.1 - - [05/Dec/2016:10:33:37 +0200] "POST /nagiosxi/backend/ HTTP/1.1" 200 1591 "-" "BinGet/1.00.A (http://www.bin-co.com/php/scripts/load/)"
127.0.0.1 - - [05/Dec/2016:10:33:37 +0200] "POST /nagiosxi/backend/ HTTP/1.1" 200 1591 "-" "BinGet/1.00.A (http://www.bin-co.com/php/scripts/load/)"
10.66.8.146 - - [05/Dec/2016:10:33:37 +0200] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_pagetop_alert_content_html%22%2C%22args%22%3A%22%22%7D&nsp=4484be42ebc4da8fd03cb1fa7ed6a9ce0c2b8959c8c65687a35bf3c22b21a44e HTTP/1.1" 200 1324 "http://172.27.52.54/nagiosxi/index.php?" "Mozilla/5.0 (Windows NT 6.1; rv:35.0) Gecko/20100101 Firefox/35.0"
10.66.8.146 - - [05/Dec/2016:10:33:37 +0200] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_tray_alert_html%22%2C%22args%22%3A%22%22%7D&nsp=4484be42ebc4da8fd03cb1fa7ed6a9ce0c2b8959c8c65687a35bf3c22b21a44e HTTP/1.1" 200 1047 "http://172.27.52.54/nagiosxi/index.php?" "Mozilla/5.0 (Windows NT 6.1; rv:35.0) Gecko/20100101 Firefox/35.0"
10.66.6.67 - - [05/Dec/2016:10:33:40 +0200] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_pagetop_alert_content_html%22%2C%22args%22%3A%22%22%7D&nsp=764af5aaeb559936fc388a716292cb0f HTTP/1.1" 200 40 "http://172.27.52.54/nagiosxi/index.php?" "Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0"
127.0.0.1 - - [05/Dec/2016:10:33:42 +0200] "POST /nagiosxi/backend/ HTTP/1.1" 200 807 "-" "BinGet/1.00.A (http://www.bin-co.com/php/scripts/load/)"
10.66.8.146 - - [05/Dec/2016:10:33:44 +0200] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_servicestatus_table%22%2C%22args%22%3A%7B%22host%22%3A%22%22%2C%22hostgroup%22%3A%22%22%2C%22servicegroup%22%3A%22%22%2C%22sortby%22%3A%22%22%2C%22sortorder%22%3A%22asc%22%2C%22records%22%3A%221000%22%2C%22page%22%3A%221%22%2C%22search%22%3A%22%22%2C%22hostattr%22%3A%220%22%2C%22serviceattr%22%3A%220%22%2C%22hoststatustypes%22%3A%220%22%2C%22servicestatustypes%22%3A%220%22%7D%7D&nsp=4484be42ebc4da8fd03cb1fa7ed6a9ce0c2b8959c8c65687a35bf3c22b21a44e HTTP/1.1" 200 458956 "http://172.27.52.54/nagiosxi/includes/c ... w=services" "Mozilla/5.0 (Windows NT 6.1; rv:35.0) Gecko/20100101 Firefox/35.0"
10.66.6.67 - - [05/Dec/2016:10:33:51 +0200] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_service_status_summary_html%22%2C%22args%22%3A%7B%22host%22%3A%22%22%2C%22hostgroup%22%3A%22%22%2C%22servicegroup%22%3A%22%22%2C%22hostattr%22%3A%220%22%2C%22serviceattr%22%3A%220%22%2C%22hoststatustypes%22%3A%220%22%2C%22servicestatustypes%22%3A%2228%22%2C%22show%22%3A%22services%22%7D%7D&nsp=764af5aaeb559936fc388a716292cb0f HTTP/1.1" 200 40 "http://172.27.52.54/nagiosxi/includes/c ... ustypes=28" "Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0"
10.66.6.67 - - [05/Dec/2016:10:33:51 +0200] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_host_status_summary_html%22%2C%22args%22%3A%7B%22host%22%3A%22%22%2C%22hostgroup%22%3A%22%22%2C%22servicegroup%22%3A%22%22%2C%22hostattr%22%3A%220%22%2C%22serviceattr%22%3A%220%22%2C%22hoststatustypes%22%3A%220%22%2C%22servicestatustypes%22%3A%2228%22%2C%22show%22%3A%22services%22%7D%7D&nsp=764af5aaeb559936fc388a716292cb0f HTTP/1.1" 200 40 "http://172.27.52.54/nagiosxi/includes/c ... ustypes=28" "Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0"
10.66.6.67 - - [05/Dec/2016:10:33:51 +0200] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_servicestatus_table%22%2C%22args%22%3A%7B%22host%22%3A%22%22%2C%22hostgroup%22%3A%22%22%2C%22servicegroup%22%3A%22%22%2C%22sortby%22%3A%22%22%2C%22sortorder%22%3A%22asc%22%2C%22records%22%3A%221000%22%2C%22page%22%3A%221%22%2C%22search%22%3A%22%22%2C%22hostattr%22%3A%220%22%2C%22serviceattr%22%3A%220%22%2C%22hoststatustypes%22%3A%220%22%2C%22servicestatustypes%22%3A%2228%22%7D%7D&nsp=764af5aaeb559936fc388a716292cb0f HTTP/1.1" 200 40 "http://172.27.52.54/nagiosxi/includes/c ... ustypes=28" "Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0"
127.0.0.1 - - [05/Dec/2016:10:34:01 +0200] "POST /nagiosxi/backend/ HTTP/1.1" 200 807 "-" "BinGet/1.00.A (http://www.bin-co.com/php/scripts/load/)"


ps -ef --cols=300 (attached)
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nms_system_support
Posts: 39
Joined: Tue Jun 17, 2014 2:58 am

Re: Upgrade to latest version from XI 2014R2.7 Failed

Post by nms_system_support »

We also have problem now sending email notifications. No notifications come at all. When we send manually from the cli however using sendmail, it works. I am sending you through PM the logs and screenshots.
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tgriep
Madmin
Posts: 9190
Joined: Thu Oct 30, 2014 9:02 am

Re: Upgrade to latest version from XI 2014R2.7 Failed

Post by tgriep »

Thanks for the info but I will need to see there 2 files to further debug the performance graph issue. Can you post them?

Code: Select all

/usr/local/nagios/var/perfdata.log
/usr/local/nagios/var/npcd.log
For the email issue, can you run the following as root on the XI server

Code: Select all

tail -f /usr/local/nagiosxi/var/e*.log
Then login to the XI GUI and select any host or service from the details screen and send a custom message.
After that, post the output from the tail command.
Thanks
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nms_system_support
Posts: 39
Joined: Tue Jun 17, 2014 2:58 am

Re: Upgrade to latest version from XI 2014R2.7 Failed

Post by nms_system_support »

Hello,

I have sent you via pm the requested logs. I can't however figure out how to send a custom message, but I sent you the output from the tail anyway. I tried at that moment to send a test email (I am not sure if threat helps).

Thank you
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tgriep
Madmin
Posts: 9190
Joined: Thu Oct 30, 2014 9:02 am

Re: Upgrade to latest version from XI 2014R2.7 Failed

Post by tgriep »

I received the log files and I don't see any errors in them so I suggest that we move this to a Support Ticket.
To open a ticket, send an email to [email protected] with a link to this post and also include your system profile.
To send us your system profile. login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and email it back to us.
Be sure to check out our Knowledgebase for helpful articles and solutions!
nms_system_support
Posts: 39
Joined: Tue Jun 17, 2014 2:58 am

Re: Upgrade to latest version from XI 2014R2.7 Failed

Post by nms_system_support »

Done!
tmcdonald
Posts: 9117
Joined: Mon Sep 23, 2013 8:40 am

Re: Upgrade to latest version from XI 2014R2.7 Failed

Post by tmcdonald »

Ticket received, will close this thread and continue via email.
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