After upgrade NagiosXI Standart to NagiosXI Enterprise

[RockerMan]

Hi

We had a NagiosXI version 5.2.5 with Unlimited Standard license. We will update it to Enterprise.
We paid to upgrade to Enterprise and pay for a new license. We received from the partner who sold us Enterprise license key, which is entered in the menu on the Admin - License Information.
I check now lisense in Admin - License Information, and it says that it has expired, although in a letter from a partner specified period of its validity until January 2018.
The following text of the letter from a partner.

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Thank you for upgrading to the Enterprise Edition.
 
Here is your new Enterprise Key:  NE*******BA
 
To update your Nagios XI license you will need to add this key in the Admin -> License Information menu. Please let us know if you have any questions or need assistance.
 
Thank you for your recent renewal of your Nagios XI maintenance 
contract!   Your maintenance contract has been extended for another 
twelve months until January 9th, 2018.
 
As part of your contract, you have access to the library of customer-only resources and will receive a free upgrade to the next major release of Nagios XI when it is made available.
 
If you haven't already done so, you may download the current version of Nagios XI at the following link:
 
http://library.nagios.com/library/products/nagiosxi/downloads

The key to the Standart version NagiosXI

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License Type:	
Licensed
Your License Key:	
NO***S-M***NT-P***US-Q***MM

License Status

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License Stats
License Type:	Host-Based
Number of Licensed Hosts:	Unlimited
Current Hosts:	****
Maintenance Status:	EXPIRED ON 2017-01-09 - Renew Now
License Activation
Activation Status:	Activated
License Options
Enterprise Features:	Expired[Remove Key]

Please, tell me, what should be done to extend license until January 2018?

Best regards
Valery

[tmcdonald]

For this you will need to contact your reseller. We are unable to modify licenses of our own from a technical support standpoint, much less a license generated by a reseller.

[RockerMan]

hmm ...
Miracle happened? Today, morning shows that is all right:
-

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License Key
License Type:	Licensed
Your License Key:	N****S-M****T-P****S-Q****M
License Stats
License Type:	Host-Based
Number of Licensed Hosts:	Unlimited
Current Hosts:	***
Maintenance Status:	Current (Expires in 362 days on 2018-01-09) - Renew Now
License Activation
Activation Status:	Activated
License Options
Enterprise Features:	Enabled[Remove Key]

-
I yesterday wrote a letter to sales@, maybe they have something to fix ...

thanks
topic can be closed

Best Regards
Valery