Data from Wizard in core but not XI

[RobertWebb]

So I ran the switch/router wizard against a Juniper Virtual Chassis Fabric setup which has about 14 switches and lots of ports. The wizard completed without issue but the results are only being seen in core. None of the ports are showing up in XI.

Where to even star troubleshooting this?

[eloyd]

Since Core is the underlying monitoring engine of XI, I would suggest that you have a search filter or something that is preventing you from seeing things.

Does the host (aka, the switch) show up on the list of hosts?

Go to the "Home" tab, then "Host Detail" in XI. If you have something that says "Showing X-Y of Z total matches" then hit the big red X next to it to clear the search results.

If you can get to the host, then you can click the little double-paper icon thing to get all service on that host. This should be where your data is.

[dwhitfield]

@eloyd is probably right, but can you PM me your Profile? You can download it by going to Admin > System Config > System Profile and click the ***Download Profile*** button towards the top. If for whatever reason you *cannot* download the profile, please put the output of View System Info (5.3.4+, Show Profile if older) in the thread (that will at least get us some info). This will give us access to many of the logs we would otherwise ask for individually. If security is a concern, you can unzip the profile take out what you like, and then zip it up again. We may end up needing something you remove, but we can ask for that specifically.

After you PM the profile, please update this thread. Updating this thread is the only way for it to show back up on our dashboard.

[RobertWebb]

Since Core is the underlying monitoring engine of XI, I would suggest that you have a search filter or something that is preventing you from seeing things.

Does the host (aka, the switch) show up on the list of hosts?

Go to the "Home" tab, then "Host Detail" in XI. If you have something that says "Showing X-Y of Z total matches" then hit the big red X next to it to clear the search results.

If you can get to the host, then you can click the little double-paper icon thing to get all service on that host. This should be where your data is.

So in XI, if I go to "Host Detail" and search "vcf" which is part of the hostname, I get a return on the host. If I go into "Service Detail" and search on the same "vcf" I get no services returned and it defaults me to the "Host Status" web page. If I do a similar search for services with a different known good host, I get that host's services.

This is what I get when I do a search in the "Service Detail" page as a respones: No matching services found - showing matching hosts instead.

[dwhitfield]

It may be that the services got renamed. The profile would help us determine that. If the profile is too big for the forums, feel free to submit a ticket referencing this thread at [email protected]

UPDATE: Profile received and shared with techs.

[RobertWebb]

Profile sent to dwhitfield

[tgriep]

There are some settings you can change to see if the ports show up after running the wizard.
Edit the /etc/php.ini file and change the following from

Code: Select all

max_execution_time = 30
max_input_time = 60
memory_limit = 128M

to

Code: Select all

max_execution_time = 60
max_input_time = 120
memory_limit = 512M

Then add this to the bottom of that file

Code: Select all

max_input_vars=5000

Save it and edit this file

Code: Select all

/etc/httpd/conf/httpd.conf

add this to the bottom of that file

Code: Select all

LimitRequestLine 100000

Save the file and restart Apache for the changes to take affect.
service httpd restart
Let us know if this fixes the issue.

[RobertWebb]

Those changes fixed the issue.

I guess with the number of interfaces and SNMP data, the php timeouts were kicking in.

Thanks for the help..

[bolson]

May we go ahead and close this topic?

[RobertWebb]

Yes, please close..