Nagios WebUI Update not working

[skostmayer]

Hello,

In the Web UI of my Nagios XI 5.4.5 instance I see "A new Nagios XI update is available." listed under Administrative tasks. When I click that link it takes me to an "Updates" page that has a green box that says "The update was completed successfully!". Is there a way to clear this status so that I can update through the WebUI?

Thanks!

[ssax]

There should be a Back button on that page, please click it, and see if that resolves the issue for you.

If it doesn't, please post a screenshot of the page.

Thank you

[skostmayer]

No there is no back button on that page....

ScreenShot1.JPG

Nagios XI is 5.4.5

ScreenShot2.JPG

[ssax]

Did you try with a different browser? This can sometimes be because of old cached information in the browser.

I will dig through the code and see if there's anything else we can do.

[skostmayer]

I just tried Internet Explorer and Firefox and the result is the same as in Chrome. I have also cleared cache in all of the browsers.

[ssax]

Ok, try this, don't click the link you were clicking, go to Admin > Check For Updates and see if that resolves it, you may need to click the Check For Updates Now button to break it loose.

Let us know the results.


Thank you

[skostmayer]

Admin > Check for Updates goes to the same place. I never get to see the Check for Updates Now button. It seems like it is stuck from a previous upgrade is this a flag in a config file somewhere?

[tgriep]

The conflicting messages could be from an error when the last update was done and it truly did not finish.
I would try running the manual upgrade process and see it that finally finishes the upgrade. Follow this document.
https://assets.nagios.com/downloads/nag ... nstall.pdf

[skostmayer]

I was able to upgrade manually with the instructions you provided. However, even though the system now shows 5.4.7 the Updates screen continues to display as before so it did not resolve the issue.

[tgriep]

The upgrade logs for the web interface are stored in the following folder on the system.

Code: Select all

/usr/local/nagiosxi/var/upgrades/

Go in there and delete the log file when the error happened.
Then restart Apache by running

Code: Select all

service httpd restart

Log out of the GUI, log back in and see if the issue is gone.