SLA report showing 100.00% availability

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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Spotypop
Posts: 3
Joined: Wed Jun 28, 2017 1:18 am

SLA report showing 100.00% availability

Post by Spotypop »

Hello,
I'm checking options of monitoring tool to purchase. And I'm pretty satisfied with Nagios, however SLA report is showing me 100% availability whenever I'm using custom period.
How can I calculate SLA properly for custom period?
ssax
Dreams In Code
Posts: 7682
Joined: Wed Feb 11, 2015 12:54 pm

Re: SLA report showing 100.00% availability

Post by ssax »

What version of XI are you using? You can grab it from the bottom left hand side of the web interface.

Also, please post a screenshot of the report options you have selected (click the advanced dropdown as well so we can see those selected options).

Thank you
Spotypop
Posts: 3
Joined: Wed Jun 28, 2017 1:18 am

Re: SLA report showing 100.00% availability

Post by Spotypop »

Hello,
Thank you for your response.
NagiosXI version is 5.4.7
This is SLA report for last week:
last week.PNG
And this is SLA report with custom period for exactly the same time interval:
custom period.PNG
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tgriep
Madmin
Posts: 9190
Joined: Thu Oct 30, 2014 9:02 am

Re: SLA report showing 100.00% availability

Post by tgriep »

I was able to recreate the issue you are seeing and filed a Bug Report.
The Bug task ID is 12248 if you want to reference it.
Be sure to check out our Knowledgebase for helpful articles and solutions!
Spotypop
Posts: 3
Joined: Wed Jun 28, 2017 1:18 am

Re: SLA report showing 100.00% availability

Post by Spotypop »

Thanks!
Where can I track task's progress?
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tgriep
Madmin
Posts: 9190
Joined: Thu Oct 30, 2014 9:02 am

Re: SLA report showing 100.00% availability

Post by tgriep »

The task is an internal number so you will not be able to track it.
The best thing to do is when an new version of XI is released, there should be an entry about the SLA report getting the bug fixed.
Be sure to check out our Knowledgebase for helpful articles and solutions!
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