I don't receive SMS notifications

[ctretelea]

Hi,

Something strange it's happen. I changed my notification preference and setting to receive notification by email and by SMS. I'm tested it by using "test notification" option offered by Nagios XI and it's work. But in really I don't receive SMS, I receive the mails not the SMS.
Can somebody help me with that?

[tgriep]

First thing we would need to know is how the Nagios server is setup to send email notifications.
To do that, go to the Admin > Manage Email Settings menu and look at the Mail Method field.

If it is set to Sendmail, then the server is setup to send emails directly. Problem with that is when the Nagios server tries to send a SMS message, it tries to send it directly to the phone carrier's server and it is blocked.

To fix this, you would have to have a SMTP server available to use and then change the Mail Method to SMTP and fill in the SMTP server's settings.
That way, the SMS messages get forwarded through a known SMTP server and may not get blocked.
If they are still blocked, you can contact the Admin of the SMTP server and they can allow those messages through the server for you.

[ctretelea]

Hi tgriep,

I changed to SMTP method. I will see if this will solve the issue.

Thanks.

[lmiltchev]

Sure - let us know. We will keep the thread open.