mass acknowledgement

[Vigneshwar.A]

Hello Team,

We are facing issues in nagios,

* The mass acknowledgement is not working.
* Every alternate days we need to reboot the server to make it work.
so kindly provide us the solution to fix the issue.

[tmcdonald]

Please provide more information:

• What about it is not working? Is there a specific error or screenshot you can show?
• What XI version are you on?

[Vigneshwar.A]

* Host down alerts are not getting hard and not receiving alerts in the zone and they unable to acknowledge the Mass acknowledgement so kindly PFA SS of it.
* The current version of nagios is Nagios XI 5R1.0.

[scottwilkerson]

I would strongly encourage upgrading as there have been MANY bug fixes and enhancements since 5R1.0.

Additionally, when this is happening, is it possible to see the output of the following command from the command line

Code: Select all

ps -ef|grep bin/nagios

[Vigneshwar.A]

*PFB output for the command

[root@vwukm2sunix019 ~]# ps -ef|grep bin/nagios
nagios 5003 1 2 14:06 ? 00:04:28 /usr/local/nagios/bin/nagios -d /usr/local/nagios/etc/nagios.cfg
nagios 5009 1 1 08:45 ? 00:07:00 /usr/local/nagios/bin/nagios -d /usr/local/nagios/etc/nagios.cfg
nagios 5015 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5016 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5017 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5018 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5019 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5020 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5021 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5022 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5023 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5024 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5025 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5026 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5027 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5028 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5029 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5030 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5031 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5032 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5033 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5034 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5035 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5036 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5037 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5038 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5039 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5040 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5041 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5042 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5043 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5044 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5045 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5046 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5047 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5048 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5049 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5050 5009 0 08:45 ? 00:00:05 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5099 5009 0 08:45 ? 00:00:01 /usr/local/nagios/bin/nagios -d /usr/local/nagios/etc/nagios.cfg
root 5205 8974 0 17:09 pts/0 00:00:00 grep bin/nagios
nagios 5324 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5325 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5326 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5327 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5328 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5329 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5330 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5331 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5333 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5334 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5335 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5336 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5337 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5338 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5339 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5341 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5342 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5343 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5344 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5345 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5346 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5347 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5348 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5349 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5350 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5351 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5352 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5353 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5354 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5355 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5356 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5357 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5358 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5359 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5360 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios 5361 5003 0 14:06 ? 00:00:03 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh

[scottwilkerson]

Ok, you have multiple nagios parent processes, which is causing the problem

Code: Select all

nagios 5003 1 2 14:06 ? 00:04:28 /usr/local/nagios/bin/nagios -d /usr/local/nagios/etc/nagios.cfg
nagios 5009 1 1 08:45 ? 00:07:00 /usr/local/nagios/bin/nagios -d /usr/local/nagios/etc/nagios.cfg

Lets run the following to fix this

Code: Select all

service nagios stop
killall -9 nagios
service nagios start