Another reconfigure process is still running, sleeping...

[stefanmadsen]

Hi,

One of our nagiosxi test servers have for whatever reason stopped accepting configuration changes.

we are unable to apply configurations, it simply just hangs.

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[root@pfantnag01 tmp]# /usr/local/nagiosxi/scripts/reconfigure_nagios.sh
URL: http://localhost/nagiosxi/includes/components/ccm/
CMDLINE
/usr/bin/wget --save-cookies nagiosql.cookies --keep-session-cookies http://localhost/nagiosxi/includes/components/ccm/ --no-check-certificate --post-data 'submit=Login&hidelog=true&loginSubmitted=true&backend=1&username=nagiosxi&password=2nfi2u' -O nagiosql.login--2018-02-20 10:09:20--  http://localhost/nagiosxi/includes/components/ccm/
Resolving localhost... 127.0.0.1
Connecting to localhost|127.0.0.1|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: “nagiosql.login”

    [ <=>                                                                                                                        ] 38,614      --.-K/s   in 0.01s

2018-02-20 10:09:20 (2.94 MB/s) - “nagiosql.login” saved [38614]

LOGIN SUCCESSFUL!
IMPORTING CONFIG FILES...URL: http://localhost/nagiosxi/includes/components/ccm/
Array
(
)
Another reconfigure process is still running, sleeping...
Another reconfigure process is still running, sleeping...
Another reconfigure process is still running, sleeping...
Another reconfigure process is still running, sleeping...
Another reconfigure process is still running, sleeping...
Another reconfigure process is still running, sleeping...
Another reconfigure process is still running, sleeping...
Another reconfigure process is still running, sleeping...
^C

Ive tried:
running reset config perms
rebooting server
upgrading to 5.4.12
deleting Lock files
writing config files, manually inspecting them.

at this time were Down to a bare standard configuration.
yet it still wont apply the configuration.

to be preemptive i tried getting the system profile:

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PROFILE BUILD FAILED
Array
(
)

CODE: 1

so yeah, i guess this installation is pretty fubar?
please assist

[kyang]

Can you run this command and post or PM the file for me located in /tmp?

Code: Select all

ps -aef > /tmp/psaef.txt

PROFILE BUILD FAILED
Array
(
)

CODE: 1

It looks like the sudoers file is missing entries. Please follow this kb article to resolve that issue.

https://support.nagios.com/kb/article.p ... ategory=44

After you PM the profile please update this thread, unless you post the profile on here. Thanks

[stefanmadsen]

that worked, at least i can get the system profile:

profile.zip

and the psaef:

psaef.txt

[kyang]

Thanks!

Are you using SSL with this test server? I noticed it's pretty much a clean XI since you only have localhost.

Since you did the fix for the sudoers file, can you run this command?

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ll /usr/local/nagiosxi/scripts/reconfigure_nagios.lock

If it returns no such file or directory then that is good and you can continue to try and apply configurations again and let me know the result.

If it does return something, please remove the lock file.

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rm -f /usr/local/nagiosxi/scripts/reconfigure_nagios.lock

Now try to apply configurations and let me know the result.

[stefanmadsen]

Yes we're Down to a bare minimum configuration, because i wanted to exclude any configurationwise issues.

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[root@pfantnag01 ~]# ll /usr/local/nagiosxi/scripts/reconfigure_nagios.lock
ls: cannot access /usr/local/nagiosxi/scripts/reconfigure_nagios.lock: No such file or directory

so thats a no-go

and just for good measure, i tried the reconfigure call Again:

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[root@pfantnag01 ~]# su nagios
[nagios@pfantnag01 root]$ /usr/local/nagiosxi/scripts/reconfigure_nagios.sh
.
.
<spam...>
.
.
PHP Warning:  feof() expects parameter 1 to be resource, boolean given in /usr/local/nagiosxi/scripts/nagiosql_login.php on line 49
PHP Warning:  fgets() expects parameter 1 to be resource, boolean given in /usr/local/nagiosxi/scripts/nagiosql_login.php on line 51^C
[nagios@pfantnag01 root]$

so something definetly happened after fiddling with the sudoers file.

However!!! - we can apply configuration from the GUI now

[kyang]

Thanks for the info.

Since apply configuration works in GUI, let's see why it isn't working when using reconfigure_nagios.sh

Also, try to run an Apply Configuration while running a tail on this file.
Note: Please run the tail -f /usr/local/nagiosxi/var/cmdsubsys.log first before applying the configuration.

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tail -f /usr/local/nagiosxi/var/cmdsubsys.log

Also the output of these commands.

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ls -al /usr/local/nagiosxi/scripts/
chage -l nagios
chage -l apache
cat /etc/passwd | grep apache
cat /etc/passwd | grep nagios

Then you can post that information here or PM them to me.