Emails

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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esmirb
Posts: 2
Joined: Thu Jun 14, 2018 7:07 am

Emails

Post by esmirb »

I am able to get a test email from Nagios XI, but none of the warning emails or critical emails from our monitored servers.
Is anyone else having this issue or does anyone know how to resolve it?

Thanks
scottwilkerson
DevOps Engineer
Posts: 19396
Joined: Tue Nov 15, 2011 3:11 pm
Location: Nagios Enterprises
Contact:

Re: Emails

Post by scottwilkerson »

Is your user a contact for the hosts/services in Down/Critical state?

If you click you username and go to "Notification Preferences" are they enabled?

If so, if you go to the notifications report can you see notification in the report you have not received?
Former Nagios employee
Creator:
ahumandesign.com
enneagrams.com
esmirb
Posts: 2
Joined: Thu Jun 14, 2018 7:07 am

Re: Emails

Post by esmirb »

Thanks Scott,
The answer to all 3 of your questions is yes, but I am still not receiving notifications.
scottwilkerson
DevOps Engineer
Posts: 19396
Joined: Tue Nov 15, 2011 3:11 pm
Location: Nagios Enterprises
Contact:

Re: Emails

Post by scottwilkerson »

For this user under their preferences -> Notification Methods is email selected?

On the notifications report what is listed as the Dispatcher for the notifications that were not received?

Are you using SMTP or Sendmail in the mail setup?

Have you looked at the logs in the location shows at Admin -> Manage Email Settings ?
Former Nagios employee
Creator:
ahumandesign.com
enneagrams.com
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