After Acknowlegement and Disable of alert -- Alert Appears

[ericssonvietnam]

check_ack_operationcenter.PNG

I have some alert on alarm window. i have acknowledge and disable the same as its keep on reoccur. Please check and suggest.

check_ack.PNG

[scottwilkerson]

If you acknowledge a problem and then the service goes back to an OK state, then revists a critical state, it will re-trigger an alert

[ericssonvietnam]

If you acknowledge a problem and then the service goes back to an OK state, then revists a critical state, it will re-trigger an alert

is there is any way that it will appear with the fresh time?

I mean its showing in the same old time that the service is down since 139 days.

Even if I disable the notification its appears.

[scottwilkerson]

Wait, where are you getting these? In email? On a specific page? If on a page what link did you click?

[ericssonvietnam]

Wait, where are you getting these? In email? On a specific page? If on a page what link did you click?

i get these in the operation centre window.

[scottwilkerson]

the item you show as acknowledged is not in the list above on the operation screen

You show ack for nge0 Status on host HTC-FILTER-02 but that is not show in the picture of the Operation center

[ericssonvietnam]

the item you show as acknowledged is not in the list above on the operation screen

You show ack for nge0 Status on host HTC-FILTER-02 but that is not show in the picture of the Operation center

it keeps on coming again and again. I have checked and verified.

[scottwilkerson]

Please send a screen shot of nge0 Status on host HTC-FILTER-02 in the operations center as well as a shot of the settings for the operations center.

Additionally, what version of Nagios XI are you running?

Thanks

[ericssonvietnam]

Please find the Screen shots of Operation Center and acknowledgement of the alarm in SS but still it keep on fluctuating with duration : 151days or 149days.

Is there is any way so that they can appear with the fresh duration. Client need to clear the screen with the old alarms.

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FE_iamge.PNG

BE_image2.PNG

[ericssonvietnam]

BE_image.PNG

Please suggest.