Nagios BPI Process are in hang state

[ganesh.batwal]

Dear Support,
We are facing the issue while executing / running the Nagios BPI interface. We are not getting any error message, but the processing icon continuously showing as busy even running after hrs, Pl refer the attached screen for the same.
Kindly check and advice.

[ssax]

Please run this command (and let it run), then reproduce the issue, and post the full output of the tail command:

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tail -F /var/log/httpd/*error_log

If you click on any of the other priority tabs does it give any errors?

[ganesh.batwal]

Dear Support,
Pl find the required output.

==> /var/log/httpd/ssl_error_log <==
[Wed Sep 12 13:08:38.527167 2018] [:error] [pid 4866] [client 192.168.250.240:63528] PHP Notice: Undefined index: tag in /data/nagiosxi/html/nath_status.php on line 28
[Wed Sep 12 14:00:46.305631 2018] [:error] [pid 25066] [client 172.30.18.251:57897] PHP Warning: simplexml_load_string(): Entity: line 28: parser error : StartTag: invalid element name in /data/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://nagios.jetairways.com/nagiosxi/index.php?
[Wed Sep 12 14:00:46.305683 2018] [:error] [pid 25066] [client 172.30.18.251:57897] PHP Warning: simplexml_load_string(): etairways.com;/usrcore Disk Usage;OK;HARD;1;/usrcore: 12%used(6056MB/50425MB) (< in /data/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://nagios.jetairways.com/nagiosxi/index.php?
[Wed Sep 12 14:00:46.305697 2018] [:error] [pid 25066] [client 172.30.18.251:57897] PHP Warning: simplexml_load_string(): ^ in /data/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://nagios.jetairways.com/nagiosxi/index.php?
[Wed Sep 12 14:00:46.311656 2018] [:error] [pid 4111] [client 172.30.18.251:57898] PHP Warning: simplexml_load_string(): Entity: line 28: parser error : StartTag: invalid element name in /data/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://nagios.jetairways.com/nagiosxi/index.php?
[Wed Sep 12 14:00:46.311689 2018] [:error] [pid 4111] [client 172.30.18.251:57898] PHP Warning: simplexml_load_string(): etairways.com;/usrcore Disk Usage;OK;HARD;1;/usrcore: 12%used(6056MB/50425MB) (< in /data/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://nagios.jetairways.com/nagiosxi/index.php?
[Wed Sep 12 14:00:46.311700 2018] [:error] [pid 4111] [client 172.30.18.251:57898] PHP Warning: simplexml_load_string(): ^ in /data/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://nagios.jetairways.com/nagiosxi/index.php?
[Wed Sep 12 15:22:13.752848 2018] [:error] [pid 18028] [client 172.30.6.39:38331] PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /data/nagiosxi/html/dashboards/dashboard.php on line 0, referer: https://nagios.jetairways.com/nagiosxi/dashboards/
[Wed Sep 12 15:22:22.314917 2018] [:error] [pid 5881] [client 172.30.6.39:38753] PHP Warning: array_key_exists() expects parameter 2 to be array, null given in /data/nagiosxi/html/dashboards/dashboard.php on line 0, referer: https://nagios.jetairways.com/nagiosxi/dashboards/
[Wed Sep 12 15:36:05.248601 2018] [:error] [pid 25709] [client 172.30.6.39:9534] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 130968 bytes) in /data/nagiosxi/html/includes/components/nagiosbpi/classes/BpGroup_class.php on line 0, referer: https://nagios.jetairways.com/nagiosxi/ ... /index.php
^C
[root@jet-nagios-prod conf.d]#


Kindly check and advice.

[lmiltchev]

What are the values of max_execution_time, max_input_time and memory_limit in the /etc/php.ini file?

Try the following:

1. Increase these values in the /etc/php.ini file, for example:

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max_execution_time = 120
max_input_time = 240
memory_limit = 1024M

Also, add this to the bottom of the file:

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max_input_vars=100000

Save and exit.

2. Edit the /etc/httpd/conf/httpd.conf file by adding the following line to the bottom:

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LimitRequestLine 100000

3. Restart apache:

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service httpd restart

Let us know if this helped.

[ganesh.batwal]

Dear Support,
Required parameters are updated, Still the BPI process are not completed.
Pl find the required logs. Kindly check and advice.

[Fri Sep 14 15:05:05.933966 2018] [:error] [pid 18570] [client 172.30.6.39:44968] PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 72 bytes) in /data/nagiosxi/html/includes/components/nagiosbpi/classes/BpGroup_class.php on line 0, referer: https://nagios.jetairways.com/nagiosxi/ ... /index.php
[Fri Sep 14 15:05:35.573747 2018] [:error] [pid 18727] [client 172.30.6.39:46011] PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 72 bytes) in /data/nagiosxi/html/includes/components/nagiosbpi/classes/BpGroup_class.php on line 0, referer: https://nagios.jetairways.com/nagiosxi/ ... /index.php

[lmiltchev]

How large is your BPI config?

There must be something in your config that's causing loops, and you are running out of memory. I believe your best bet would be to open a ticket via our Support Center, so that we could schedule a remote session to further troubleshoot the issue.

https://support.nagios.com/tickets/

[ganesh.batwal]

Thanks for an update.. We have raised the support case for a remote session.

[lmiltchev]

Since you have an open ticket in our system, I will be closing this topic now. We will continue communicating via email.