No performance graph

[hzsoliel]

My plugin generates the performance data. However, There no performance graph generated. I got "No performance graphs were found for this service. If you have just started monitoring this object then it may take up to 15 minutes for the performance graphs to appear." even after I waited for 30 minutes.

[npolovenko]

Hello, @ hzsoliel. Do other graphs work normally on this XI? Is this a custom plugin that you wrote? Please run it from the command line and show me the output. I would like to see what perfdata it is returning and how it's formatted. Here's more info on how the performance data should be formatted: https://nagios-plugins.org/doc/guidelines.html#AEN200

[hzsoliel]

The other graphs are gone too. I exported from another Nagios server and imported into this one. All the graphs are gone.

[hzsoliel]

This is my first post and I just replied to you. Somehow I can't see my reply so I'm post my reply again. This Nagios server (it is for the development environment) is a brand new installation of 5.4.13 . I imported Nagios backup from staging environment into this server. After the import, all the graphs are gone. Can you help me to find out why I can't see the graphs on this new server.

[npolovenko]

@hzsoliel, Backup and restore script does not include performance graphs. If both XI servers are 32 bit or 64 bit you can try copying and pasting the perfdata from one server over to another. Otherwise, we have this tutorial:
https://support.nagios.com/kb/article.php?id=166
If you don't care about historical data and just want graphs to start working, please send me your system profile. I will take a look at npcd logs and settings to conclude what needs to be done.

To send us your system profile. Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and upload it to a cloud storage of your choice. Then share a link with me in a personal message.

After you send a profile please post something in this thread to bring it back up in the support queue.

[hzsoliel]

Thanks for the reply. I have figured out my issue. Our /usr/local/nagios/share/perfdata is a soft link and it points to another filesystem which is dedicated for the performance data. When I restore the backup, this filesystem is not copied over. After I copied the filesystem over to the new Nagios server, I got all my graph back.

In addtion, I read the restore_xi.sh and find it does restore the /usr/local/nagios/share folder. So it restores performance data.

Thanks,

Heather.

[lmiltchev]

I am glad that your issue has been resolved! Do you have any further questions or it is ok to lock this topic?

[hzsoliel]

No. You may go ahead to close this thread.