BirdsEye bug

[AlexSavVl]

Hello. We have a problem using BirdsEye dashboard. We add a contact to a service, not to a host. BirdsEye shows only one rectangle (while we have several hosts with problems) without the hostname and shows a problems of only one host.
I wanted to attach printscreen, but forum doesnt allow to upload images.
Thank you.

[cdienger]

When you create or reply to a topic, there should be tab to upload an image. It's not clear to me what the problem with birdseye is, so please try uploading again.

[AlexSavVl]

Ok. At the printscreen time I have some problems on some hosts. User`s contact added only to services, not to host.

[lmiltchev]

User`s contact added only to services, not to host.

This is the reason why the host is not listed above the "SMTP" and "E-MAIL Check Delivery" service. The contact is not allowed to see the host. If you want him/her to see the host, simply add the contact to the host.

[AlexSavVl]

I have some problems on some hosts. In birdseye I see problems of only one host without hostname. At the same time 'Open Service Problems' shows all problems off all hosts with hostname.
Printscreens attached.

[lmiltchev]

On the first issue (the hostname not being shown in Birdseye, when contact is added to services only) - this was "by design", but we are going to change it, in order to make it consistent with the "Service Status" page. I expect the birdseye component to be updated soon, so you could check for available updates by going to Admin > Manage Components > Check for Updates

On the second issue - you see only 2 out of 4 services that are in Critical state in Birdseye, because only these two services are in a HARD Non-OK state. The other two services are in SOFT state. Birdseye only shows hard states.

[AlexSavVl]

1. Thank you. Will wait.

2. It was the test situation. Our customer said the problem exists on production with hard states.

[lmiltchev]

1. Thank you. Will wait.

You can check once in a while to see if there is a new version of the Birdseye component available by going to Admin > Manage Components, and clicking on "Check for Updates".

2. It was the test situation. Our customer said the problem exists on production with hard states.

You would need to ask your customer to show us a new screenshot of the issue. I can clearly see on the one you showed us, that 2 of the services are NOT in a hard state... (attempt 1 out of 3)

example01.PNG

[AlexSavVl]

I have told the problem persists with hard state. You need a picture? ok.

[lmiltchev]

The host name is still missing from the last screenshot. This means that most probably you haven't upgraded the BirdsEye component to the latest version... Try upgrading the component to ver. 3.2.3 and see if this is going to fix the issue.