Installation Issue RHEL5 64-bit

[jasweitzer]

I continue to have the same problem with installing XI, everytime the install script gets to the user/group part it fails. I have re-imaged twice (RHEL5 64-bit) and still get the same error, I originally had core installed and thought that might be the issue:

Adding users and groups...
groupadd: group nagios exists

Any help would be greatly appreciated as I am spinning my wheels....

[scottwilkerson]

From the Admin guide

Important: Nagios Enterprises highly recommends and will only support installing Nagios XI on a newly installed, "clean" system. Attempting to install Nagios XI on a pre-existing system with other applications already installed can cause the Nagios XI installation process to fail, critical system components and settings (e.g. database servers) to be modified in a way that negatively affects other applications, and previously installed applications to be automatically upgraded or removed. While installing XI on a system with other applications is possible, it is not recommended due to the possible interactions and complexity of multiple components that are required for Nagios XI to function. If you choose to ignore these warnings, you do so at your own risk.

If you want to migrate your core configurations that can be done, but you should still start with a fresh system that shouldn't have a nagios user/group.

When you say you re-imaged, was this from a snapshot of a system that had some sort of Nagios on it in the past?

[jasweitzer]

Complete new installation.

[jasweitzer]

As I mentioned server originally had nagios core, I had the same install issue which is why the server was refreshed with a clean install of RHEL5 (FYI this is a 64-bit RHEL5 installation)

[slansing]

Have you tried running

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touch installed.usersgroups

when the install script gets stuck at that point? This will skip the user and group creation.

[jasweitzer]

have not tried that, how does this impact the balance of the installation?

[slansing]

It should only tell you that a file exists if it is truly there. In which case skipping that step will allow the installation script to continue. I would also try

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 cat /etc/passwd|grep nagios

and

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cat /etc/group|grep nagios

to make sure there is nothing there.

[scottwilkerson]

Also, I have seen in some corporate build where the nagios user existed on the ldap server.

And, if this is the case, you could do as slansing suggested by running touch installed.usersgroups however you will need to use the LDAP server to manage your nagios user

[jasweitzer]

Just confirmed ldap manages users, have yet to try the touch string hopefully that will at least get me past this immediate issue... Thanks!

[lmiltchev]

Let us know if you have any more issues.