CRITICAL - Socket timeout

[Kush]

I am trying to add new devices through NCPA but getting "CRITICAL - Socket timeout
" error . What does this error mean? I have installed the NCPA on the client side and opened port 5693 on both Nagios server and host AND verified NCPA services are running, Please help.

[Kush]

Could anyone help me what does Socket timeout means?

[benjaminsmith]

Hi @kush

This type of error is almost always a network condition. Nagios XI is not communicating with NCPA or network congestion is not allowing the plugin results to return in a timely manner.

1. Verify that NCPA is running on the remote host.

2. Perform a ping test to make sure the Nagios XI can communicate with the remote host. You can also run nmap from the Nagios XI server to verify the port is open.

Code: Select all

nmap <remote host ip> -Pn -p 5693

3. Lastly, if you're still experiencing this issue, run the check command from the terminal on the Nagios XI server to test. You may need to adjust the timeout settings.

See this knowledgebase article:
https://support.nagios.com/kb/article/n ... e-167.html