cannot schedule downtime for service... Take 2!

[steph007]

Hi,

Same problem I had few months ago (see my post "cannot schedule downtime for service")
I have update recently to 5.61. and it's look like the "bug" came back.

I have add a user contact to 2 services.
When I login with this user, I can see those 2 services.
But I cannot create a Scheduled Downtime. I don't see any service in the pull down menu!

[steph007]

By doing additional test, I can see that it's working when I create a new user and put that user in the contact group, I can Schedule Downtime for the service. But when I use an existing user, it's not working.

[benjaminsmith]

Hi @Steph007,

We're looking into this right now. I just wanted to make sure the configuration was applied as the permissions won't be saved until that is done.

[benjaminsmith]

Hi @steph007,

We we're able to replicate the issue, and a bug report has been submitted. I don't have an exact ETA, but it will be fixed in an upcoming maintenance release.

[steph007]

Thanks for the update.

Is there any workaround until the bug fix (without deleting the users and recreated it)?

[benjaminsmith]

Hi @steph007,

I have add a user contact to 2 services.
When I login with this user, I can see those 2 services.

Try adding the contact to the host for those 2 services as well, then go to Home > Incident Management > Schedule Downtime, select the host and the services should be available to schedule.

[steph007]

Hi,

I see version 5.6.3 now available. Does this version contain the fix for my problem?

[jomann]

Yes version 5.6.3 has the fix for:
- Fixed Schedule Downtime services page not showing services when a user has a host and some unrelated services assigned [TPS#14253] -JO

Which should be related to your user with only 2 services attached.

[steph007]

Hi,

I confirm that it's working after the upgrade.
Thanks!

[scottwilkerson]

Hi,

I confirm that it's working after the upgrade.
Thanks!

Great!

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