Top Talkers populating but not seeing graphical info

[stevenastem]

Environment:

Network Analyzer (VM)
Juniper routers - virtual devices installed on AT&T Flexware boxes

The Top Talkers field populates without issue but I'm not seeing any data represented graphically. I'm not sure if maybe we're missing some config on the AT&T side or if there's something else going on. Network Analyzer neophyte so I'd appreciate any tips. Thanks,

Steve

[tgriep]

From the description of the issue, it could be a permission issue for the nna user account or an rrdtool version that is causing the rrd file that holds the graph data from updating.

Login to the NNA server as root, run the following commands and post the /tmp/info.txt file here so we can check the user account and the rrdtool version.

Code: Select all

chage -l nna >/tmp/info.txt
grep nna /etc/group >>/tmp/info.txt
ps -ef --cols=300 >>/tmp/info.txt
ls -lR /usr/local/nagiosna/ >>/tmp/info.txt
rrdtool -v >>/tmp/info.txt

Also, get the following file from the server and upload it here so we can view it.

Code: Select all

/usr/local/nagiosna/var/backend.log

If you want, open the backend.log file and search it for any errors for the source not displaying the graph and you may be able to figure out the issue.
KB article for more troubleshooting steps.
https://support.nagios.com/kb/article/n ... le-32.html