After setting up same host, graphics don't appear in XI

sathevaner · Post by **sathevaner** » Thu Jan 16, 2020 4:31 pm

Recently, I had to set up a brand new instance of Network Analyzer. It has the same IP address and hostname as the old one. When I look at the Network Traffic Analysis tab for a host in Nagios XI, the charts fail to load. The links work for queries, records, and details from Nagios XI.

Side question: how do I enable TLS connections for Network Analyzer?

Post by **Box293** » Thu Jan 16, 2020 8:52 pm

Your side question is most likely the answer to your main problem. If you Nagios XI server is configured for TLS and Network Analzyer is not then you will not get the charts, mixing of protocols causes this to break.

Here is the documentation to configuring TLS for Network Analyzer:
https://assets.nagios.com/downloads/nag ... alyzer.pdf

You may also need to reconfigure the Network Analyzer integration in Nagios XI. Navigate to Admin > System Extensions > Manage Components. Click the Edit Settings icon for Nagios Network Analyzer Integration and you have settings here to review. The following documentation explains these settings:
https://assets.nagios.com/downloads/nag ... ios_XI.pdf

sathevaner · Post by **sathevaner** » Tue Jan 21, 2020 12:39 pm

Attached are screenshots (redacted e-mail address and IP addresses) of what I have configured, and what happens when I view a host's Network Traffic Analysis tab. The graphics do not show up as I have it configured now. Where else should I look for further troubleshooting?

Post by **Box293** » Tue Jan 21, 2020 4:30 pm

Are both your Nagios XI and Network Analyzer servers configured for TLS? They both need to be for it to work.

sathevaner · Post by **sathevaner** » Wed Jan 22, 2020 11:46 am

Both are configured for TLS. No graphics appear in the Network Traffic Analysis tab.

Post by **Box293** » Wed Jan 22, 2020 5:41 pm

Unfortunately because you have removed content from your screenshots we cannot determine exactly what the settings are. Either you need to PM one of us your real screenshots or create a support ticket where your information will not be visible publicly.

https://support.nagios.com/kb/article/c ... r-769.html

sathevaner · Post by **sathevaner** » Thu Jan 23, 2020 5:09 pm

I don't understand why, but the problem is now resolved. Today, I applied new configuration changes to some hosts and services. Perhaps something in the configuration was expecting the old version of the Network Analyzer to still be present?

Regardless, thank you for your assistance.

Post by **Box293** » Thu Jan 23, 2020 6:52 pm

Awesome, maybe a browser cache issue.

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After setting up same host, graphics don't appear in XI

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Re: After setting up same host, graphics don't appear in XI

Re: After setting up same host, graphics don't appear in XI