Fusion 4.1.8 not polling data from XI 5.7.1

This support forum board is for questions relating to Nagios Fusion.
Locked
User avatar
GldRush98
Posts: 250
Joined: Wed May 25, 2011 10:51 am
Location: Springfield, IL
Contact:

Fusion 4.1.8 not polling data from XI 5.7.1

Post by GldRush98 »

I am trying to link a Fusion server to demo for a customer to our 2 XI servers.
Both XI servers are on 5.7.1 and both are showing the same behavior in that problems show up everything else shows pending. Both XI servers are running checks and working, but Fusion isn't able to get the stats. (The test fusion settings button on each server returns all green checks).
Is there a problem with Fusion talking to XI 5.7?
You do not have the required permissions to view the files attached to this post.
Prod: CentOS 7 - Current version: Nagios XI 5.11.3, PHP 8.1, LetsEncrypt SSL
Dev is same as Prod unless noted in my post
User avatar
GldRush98
Posts: 250
Joined: Wed May 25, 2011 10:51 am
Location: Springfield, IL
Contact:

Re: Fusion 4.1.8 not polling data from XI 5.7.1

Post by GldRush98 »

I can confirm there is a problem with Fusion talking to XI 5.7.X
I fired up a 5.6.14 OVA image and my Fusion image was polling all data from it just fine.
I then deleted the server from Fusion and ran the XI upgrade to 5.7.1 on the VM. After the upgrade complete I then added the server back in to Fusion. Fusion was then unable to poll data from XI.
Prod: CentOS 7 - Current version: Nagios XI 5.11.3, PHP 8.1, LetsEncrypt SSL
Dev is same as Prod unless noted in my post
User avatar
lmiltchev
Former Nagios Staff
Posts: 13587
Joined: Mon May 23, 2011 12:15 pm

Re: Fusion 4.1.8 not polling data from XI 5.7.1

Post by lmiltchev »

@GldRush98, the issue will be fix in the next release of Nagios XI. Meanwhile, you can fix the problem by downloading the zip file below:
utils-xmlstatus.inc.php.zip
unzipping the "utils-xmlstatus.inc.php" file, and placing it in the "/usr/local/nagiosxi/html/includes/" directory on your Nagios XI server, replacing the original file.

Note: Before doing that, you could backup your original file (just in case).

Code: Select all

cp -p /usr/local/nagiosxi/html/includes/utils-xmlstatus.inc.php /tmp
Make sure that you set up the permissions on the new file to be the same as on the "original" one, e.g. nagios.nagios 754.

Let us know if this helped. Thank you!
You do not have the required permissions to view the files attached to this post.
Be sure to check out our Knowledgebase for helpful articles and solutions!
User avatar
GldRush98
Posts: 250
Joined: Wed May 25, 2011 10:51 am
Location: Springfield, IL
Contact:

Re: Fusion 4.1.8 not polling data from XI 5.7.1

Post by GldRush98 »

Yes, that seems to fix it, thanks for the file! :)
Prod: CentOS 7 - Current version: Nagios XI 5.11.3, PHP 8.1, LetsEncrypt SSL
Dev is same as Prod unless noted in my post
User avatar
lmiltchev
Former Nagios Staff
Posts: 13587
Joined: Mon May 23, 2011 12:15 pm

Re: Fusion 4.1.8 not polling data from XI 5.7.1

Post by lmiltchev »

I am glad I could help! :)
Be sure to check out our Knowledgebase for helpful articles and solutions!
Locked