Manage Deployed Agents - Status not updating

[alex9000]

Hi,

when I go to Configure - Deploy Agent - Manage Deployed Agents the column "Last Status Check" and "Agent Version" are not updating at all. Also the column "OS" is empty.
Is there something we can do about?

Used Nagios XI: 5.7.2 (but this also occured with Nagios 5.7.1)

Thank you!

BR,
Alex

[benjaminsmith]

Hi Alex,

Yes, let's see if you can determine what's going on here. The last status check should when you refresh the pages, a few questions.

1. What operating system are you using for Nagios XI?

2. Are you logged in as the nagiosadmin or a user account?

3. Can you run the following tail command, and load the manage deployment page and post the full output to the thread.

Code: Select all

tail -f  /var/log/httpd/error_log

Thanks, Benjamin

[alex9000]

Hi Alex,

Yes, let's see if you can determine what's going on here. The last status check should when you refresh the pages, a few questions.

1. What operating system are you using for Nagios XI?

2. Are you logged in as the nagiosadmin or a user account?

3. Can you run the following tail command, and load the manage deployment page and post the full output to the thread.

Code: Select all

tail -f  /var/log/httpd/error_log

Thanks, Benjamin

Hi,

1. CentOS 7 is used
2. User Account with admin rights is used
3.

Code: Select all

[Sun Jul 19 03:37:08.460064 2020] [lbmethod_heartbeat:notice] [pid 76164] AH02282: No slotmem from mod_heartmonitor
[Sun Jul 19 03:37:11.732091 2020] [mpm_prefork:notice] [pid 76164] AH00163: Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips configured -- resuming normal operations
[Sun Jul 19 03:37:11.732108 2020] [core:notice] [pid 76164] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'
[Mon Jul 20 07:42:47.070746 2020] [mpm_prefork:notice] [pid 76164] AH00170: caught SIGWINCH, shutting down gracefully
[Mon Jul 20 07:42:51.612396 2020] [suexec:notice] [pid 37658] AH01232: suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
AH00558: httpd: Could not reliably determine the server's fully qualified domain name, using xxxxx. Set the 'ServerName' directive globally to suppress this message
[Mon Jul 20 07:42:54.961015 2020] [lbmethod_heartbeat:notice] [pid 37658] AH02282: No slotmem from mod_heartmonitor
[Mon Jul 20 07:42:58.235768 2020] [mpm_prefork:notice] [pid 37658] AH00163: Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips configured -- resuming normal operations
[Mon Jul 20 07:42:58.235815 2020] [core:notice] [pid 37658] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'

Does the tail help you?
Thank.

Best regards,
Alex

[benjaminsmith]

Hi Alex,

Thanks for the log, I did notice this error message:

AH00558: httpd: Could not reliably determine the server's fully qualified domain name, using xxxxx. Set the 'ServerName' directive globally to suppress this message

Try setting the URL to the IP address instead of the domain name in Admin > System Config > System Settings > General Program Settings > Program URL.

Also, are you able to successfully download PDF reports and can you send me your system profile? Thanks, Benjamin

To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and share in a private message or upload it to the post/ticket, and then reply to this post to bring it up in the queue.