emails not being sent after user update

[katieKatiePants]

so i've update a user's configuration:
Admin ->
Manage Users ->
picked a user, clicked pencil icon ->
made changes ->
checked the "Email User New Password" AND "Force Password Change at Next Login" boxes ->
clicked "Update User" button


BUT!
the email never arrives and the phpmailer log doesn't show that message being sent.

[benjaminsmith]

Hi,

It should send an email message with the password change information. What version of Nagios XI are you using and which operating system? I just tested this on 5.7.3 and it's working, however, once change the password you'll need to login as the user and set the new password before you can change the settings.

Also, make sure you have phpmailer logging enabled in the email settings.

phpmailer-logging.png

[katieKatiePants]

nagios 5.7.2 on Centos 7.

and phplogging is/has been enabled.

[ssax]

Can you show the complete page from Admin > Email Settings?

What PHP version are you running?

Code: Select all

php -v

I labbed this up with XI 5.7.2 and CentOS 7.7 and it worked as well.

Enable PHPMailer SMTP debug logging following this guide:

https://support.nagios.com/kb/article/p ... g-820.html

Then run this tail command as root (and leave it running):

Code: Select all

tail -Fn0 /var/log/maillog /usr/local/nagiosxi/var/cmdsubsys.log /usr/local/nagiosxi/var/eventman.log /usr/local/nagiosxi/tmp/phpmailer.log

Then force another to be send and send us the full output from the still running tail command.

Then generate a FRESH profile and PM it to one of us, you can download it from Admin > System Profile > Download Profile button.

Then disable the debug logging that you just enabled so it doesn't fill up your logs.

Thank you!

[luczynj]

Hello.

Over the weekend a colleague found that /usr/local/nagiosxi and /usr/local/nagiosxi/var were set to 755, which stopped the event handler from sending the mail through.

It appears that this happened ~around~ the time of our 5.7.2 upgrade. Is this a known issue? What should the permissions of this file system be?

[root@nagios-b /]# ls -lsa /usr/local
4 drwxr-xr-x. 20 root root 4096 Apr 25 2019 .
4 drwxr-xr-x. 16 root root 4096 Oct 3 2018 ..
4 drwxr-xr-x. 2 root root 4096 Jun 18 12:47 bin
4 drwxr-xr-x. 2 root root 4096 Sep 23 2011 etc
4 drwxr-xr-x. 2 root root 4096 Sep 23 2011 games
4 drwxr-xr-x. 3 root root 4096 Aug 23 2018 include
4 drwxr-xr-x. 3 root root 4096 Aug 23 2018 lib
4 drwxr-xr-x. 3 root root 4096 Jul 10 2017 lib64
4 drwxr-xr-x. 2 root root 4096 Sep 23 2011 libexec
4 drwxr-xr-x 9 root root 4096 Feb 22 2018 nagios
4 drwxr-xr-x. 6 root root 4096 Jul 11 2017 nagiosmobile
4 drwxr-xr-x 12 root nagios 4096 May 5 2016 nagiosxi

If you would like all of his troubleshooting notes, let me know.

Regards,
Joe

Moderator note: See Also https://support.nagios.com/forum/viewto ... 16&t=60082

[ssax]

I haven't seen this reported, /usr/local/nagiosxi is proper from your output (mine is also 755), /usr/local/nagiosxi/var should be 775 though. Thank you for posting your resolution! Let us know when we're okay to lock this up and mark it as resolved.

[katieKatiePants]

so, sorry for the super delayed response ... finally catching up

Code: Select all

[centos@ip-10-101-0-30 ~]$ php -v
PHP 5.4.16 (cli) (built: Apr  1 2020 04:07:17)
Copyright (c) 1997-2013 The PHP Group
Zend Engine v2.4.0, Copyright (c) 1998-2013 Zend Technologies

[katieKatiePants]

Code: Select all

[centos@ip-10-101-0-30 ~]$ ls -lhart /usr/local | grep nagiosxi
drwxr-xr-x. 10 root   nagios  102 Mar 19  2020 nagiosxi

so, phew 755 here.

[katieKatiePants]

Code: Select all

[centos@ip-10-101-0-30 ~]$ ls -lharh /usr/local/nagiosxi/ | grep var
drwxrwxr-x.  7 nagios nagios 4.0K Sep 23 17:19 var

[katieKatiePants]

output of the tail when clicking the Send Test Message button

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==> /usr/local/nagiosxi/var/cmdsubsys.log <==
.
==> /usr/local/nagiosxi/tmp/phpmailer.log <==
[09-23-2020 17:30:06] Message sent! (method=smtp;host=email-smtp.us-east-1.amazonaws.com;port=465;smtpauth=true;security=ssl), Referer: admin/testemail.php

==> /usr/local/nagiosxi/var/cmdsubsys.log <==
..
==> /usr/local/nagiosxi/var/eventman.log <==
.
==> /usr/local/nagiosxi/var/cmdsubsys.log <==
...
==> /usr/local/nagiosxi/var/eventman.log <==