ERROR NEC000NPID INSTALL FROM OVA FILE

[diegosiassb]

Hi all,
i am trying to install nagiosxi with ova file (nagiosxi-5.7.5-64.ova).
I imported the system to the virtualizer and I configured the ip address. so far everything ok
I access the web page and I can choose the language, the timezone and other things. when i do next in the page, I get this error:

Product installation error (NEC000NPID) please contact Nagios Support

Bye
Diego

[dchurch]

What VM system are you using? Make sure you downloaded the correct image for your hypervisor by selecting one here.

Ensure the OVA file completely downloaded, as an incomplete download can lead to undefined errors.

If you're still having problems after verifying the download, please run the following commands and post the output so we can diagnose further:

Code: Select all

find /usr/local/nagiosxi -name xi-uuid

Code: Select all

dmesg |grep EXT4

That *particular* error is only seen during installation, and can only be reproduced if it tries to run the install process without the /usr/local/nagiosxi/var/xi-uuid file being present. So, probably, either it was deleted somehow, or not openable.

[diegosiassb]

Thanks.
I will re-download the ova file.

Bye
Diego

[dchurch]

Sounds good. Let us know if that fixes your problem.

[diegosiassb]

the problem persists even after I re-download the image.
To make the final part of the installation I had to value the file /usr/local/nagiosxi/var/xi-uuid

searching on the internet I found this to insert:
2792afd6-600d-44b0-bfc4-87807e49detc.
This completes the installation.
Is the entered value correct?

Now if I haven't forgotten something I'm trying to understand why after adding a new host to a group I don't see anything.

bye

[diegosiassb]

Hi,

I tried to do this too:

Nagios XI Web Inferface Not showing hosts/services

vXI > Configure > Core Config Manager > Config File Management > Delete Files > Write Configs > Verify Files > Restart Nagios Core

If that doesn't help, XI > Admin > System Profile > Download Profile

Nothing

Not working

Thanks

[dchurch]

That file is supposed to be generated when the VM boots up. It's put there by a run-once script that generates a UUID and puts it there when the VM boots from that OVA file.

Why it's not running that script is concerning to me.

What VM system are you using? Did you pass any custom boot parameters to the kernel when it booted? Is the image mounted read-only?

[diegosiassb]

OK solved.

The problem was in the import of the ova file. Unfortunately our redhat friends, always do the doc in spans.
The ova file to be placed on a rhev host should not be placed in the /root file system but for example in / var.
Otherwise it generates a system that seems to work but it has problems.

Thanks for the support.
Diego

[scottwilkerson]

OK solved.

The problem was in the import of the ova file. Unfortunately our redhat friends, always do the doc in spans.
The ova file to be placed on a rhev host should not be placed in the /root file system but for example in / var.
Otherwise it generates a system that seems to work but it has problems.

Thanks for the support.
Diego

Glad it is solved

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