Windows Service Monitoring Error

[dsilvero]

cap1.jpg

Hi guys, I lookng for a solution for this issue with windows service monitoring, I have Nagios XI and I monitoring many windows services of this server, with this command: $USER1$/check_nt -H $HOSTADDRESS$ -p 12489 -v $ARG1$ $ARG2$ and everything work ok.

But, when I try to monitor the windows services names: PISqlDas.RTQP
Give me this error: (Return code of 127 is out of bounds. Check if plugin exists)

I capture the config screen and paste the $ARG2$ content:
-d SHOWALL -l "$SERVICEDESC$" ;PISqlDas.RTQP=started

The problem is the dot in service name ? , how I can bypass this error ?

Thanks very much in advance

Diego

[vtrac]

Hi Diego,
After doing some research and testing, looks like the error you were getting might be related to not having NSClient installed on your remote Windows server.

Here are example of my tests, checking if services are running (Started or Stopped) on my remote windows which have NSClient service (nscp) running:

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# ./check_nt -H 192.168.254.80 -p 12489 -s 'myPASS' -v SERVICESTATE -d SHOWALL  -l http
 http: Started

# ./check_nt -H 192.168.254.80 -p 12489 -s 'myPASS' -v SERVICESTATE -d SHOWALL  -l nscp
 nscp: Started

# ./check_nt -H 192.168.254.80 -p 12489 -s 'myPASS' -v SERVICESTATE -d SHOWALL  -l captureservice
 captureservice: Stopped

However, when I checked for service "PISqlDas.RTQP", which I don't have .... my error is "service not exist":

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# ./check_nt -H 192.168.254.80 -p 12489 -s 'myPASS' -v SERVICESTATE -d SHOWALL  -l PISqlDas.RTQP
 Failed to open service PISqlDas.RTQP: 424: The specified service does not exist as an installed service.

So, looks like you need to install NSClient on your remote Windows for "check_nt" to works.

Here are instructions on how to install and configure NSClient agent:
https://assets.nagios.com/downloads/nag ... ios-XI.pdf
https://assets.nagios.com/downloads/nag ... ios-XI.pdf


Best Regards,
Vinh

[dsilvero]

Thank you Vinh for you help, in this server the nsclient was installed and working fine, I put here an capture of this server monitoring services to see that the only service monitoring that not working is PISqlDas.RTQP(in this case you can see the service description), and all anothers services monitoring are working fine

Thank you very much !!!

[ssax]

Please edit the failing service and change the $ARG1$ from this:

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-d SHOWALL -l "$SERVICEDESC$" ;PISqlDas.RTQP=started

To this:

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-d SHOWALL -l "$SERVICEDESC$"

Then save, apply configuration, and force a check.

[dsilvero]

Thank you Ssax for you reply, I modified the $ARG02$ (not $ARG01$), but the services name contain illegal characters like:

PI SQL Data Access Server (RTQP Engine)

and give me error, how can I bypass this error ?

Thank you for you patience

Diego

[cdienger]

Can you provide a screenshot of the error?

Also, what version of XI is this? Some versions the "Run check command" button will produce an error, but if you look at the status of the service in the dashboard it will show up correctly. Please check this.

[ssax]

Are you referring to the XI CCM service description containing special chars or the $ARG2$ value?

If the service description, I'd recommend you remove the parens () from the service description but given the way you have it setup to use the own services $SERVICEDESC$ you'll likely need to do this:

Edit /usr/local/nagios/etc/nagios.cfg and change this:

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illegal_object_name_chars=`~!$%^&*|'"<>?,()=

To this:

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illegal_object_name_chars=`~!$%^&*|'"<>?,=

Then restart the nagios service.

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systemctl restart nagios

Then apply configuration.

[dsilvero]

Hi Ssax, I delete () from /usr/local/nagios/etc/nagios.cfg in
illegal_object_name_chars=`~!$%^&*|'"<>?,()=
and restart Nagios Service

But, when I put () in service description, still show me an error, any idea ?

Thank you very much !!!

[vtrac]

Hi Diego,
Could you please show me the "Service Name" and "Display Name" of this running service?

Open "Task Manager" > Services > "PI SQL Data Access Server" > right click "Open Services" > right click "Properties" of "PI SQL Data Access Server"

Here's an example of "AppRediness":

AppReadiness.png

I have tested and you can use either "Server Name" or "Display Name" with the "-l" option (example):

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[root@vt-nagiosxi-62 libexec]# ./check_nt -H 192.168.254.102 -p 12489 -s 'VT9900' -v SERVICESTATE -d SHOWALL  -l AppReadiness
AppReadiness: Stopped

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[root@vt-nagiosxi-62 libexec]# ./check_nt -H 192.168.254.102 -p 12489 -s 'VT9900' -v SERVICESTATE -d SHOWALL  -l "App Readiness"
App Readiness: Stopped

I am thinking we can "rename" the PI SQL service name, if needed to.

Regards,
Vinh

[dsilvero]

Hi Vtrac, I send you the capture with detail of the service

I run the command:
[xxxxxx libexec]$ ./check_nt -H PARCCVWPIEDA01 -p 12489 -s 'VT9900' -v SERVICESTATE -d SHOWALL -l PI SQL Data Access Server (RTQP Engine)
bash: syntax error near unexpected token `('

Here I put with " " in the service description and give me this error, my nsclient don´t have an password:
[xxxxxx libexec]$ ./check_nt -H PARCCVWPIEDA01 -p 12489 -s 'VT9900' -v SERVICESTATE -d SHOWALL -l "PI SQL Data Access Server (RTQP Engine)"
NSClient - ERROR: Invalid password.

Thank you very much !!!!