State doesn't change from soft to hard

[Sistemisti Sisal]

Hi all,
I'm new on this forum...

We have a strange behaviour for a specific Host.
Nagios doesn't change from soft to hard state after max_check_attempts reached as you can see in the attached image.

Soft State Handler Issue.jpg

These are Host and Service configuration:

Code: Select all

define host {
    host_name                HOSTNAME
    use                      xiwizard_linuxserver_host
    address                  HOSTNAME
    max_check_attempts       5
    check_interval           5
    retry_interval           1
    check_period             xi_timeperiod_24x7
    contact_groups           Produzione,sistemisti
    notification_interval    60
    notification_period      xi_timeperiod_24x7
    notes                    PROD-VIRTUALRACES-AS
    icon_image               redhat.png
    statusmap_image          redhat.png
    _xiwizard                linux-server
    register                 1
}

Code: Select all

define service {
    host_name                 HOSTNAME
    service_description       SSH Server
    use                       xiwizard_nrpe_service
    check_command             check_nrpe!check_init_service!-a 'sshd'!!!!!!
    max_check_attempts        5
    check_interval            5
    retry_interval            1
    check_period              xi_timeperiod_24x7
    notification_interval     60
    notification_period       xi_timeperiod_24x7
    contact_groups            Produzione,sistemisti
    notes                     PROD-VIRTUALRACES-AS
    _xiwizard                 linux-server
    register                  1
}

Coud you plese help me to troubleshoot this issue?

Thanks in advance,
Stefano.

[kfanselow]

Hi Sistemisti,

That it interesting - could you tell us which version of nagios core you're currently running ?

Code: Select all

 /usr/local/nagios/bin/nagios  -h | grep Core 

Also could you PM me a copy of your system profile so we can take a closer look ?

Admin (top) > System Profile (left - under System Config) -> Download Profile button

Thanks and Best Regards,
Keith

[Sistemisti Sisal]

Hi Keith,
thanks a lot for your reply.

Here Nagios Core version:

Code: Select all

# /usr/local/nagios/bin/nagios  -h | grep Core
Nagios Core 4.4.2
Copyright (c) 2009-present Nagios Core Development Team and Community Contributors

What do you need exatply about Sistem Profile, because there are a lot of files.

Thanks and Best Regards,
Stefano.

[kfanselow]

Hi Stefano,

It appears that the solution may be for you to upgrade your version of Nagios Core. The bug you are seeing appears to have been fixed in version 4.4.3 (Fix #576) . I'll append a link to the core change log below:

https://www.nagios.org/projects/nagios-core/history/4x/

If the problem persist then we can worry about the system profile then. It should have prompted you to download a zip file that contains configuration and log information that we use to try to troubleshoot problems.


Thanks and Best Regards,
Keith

[Sistemisti Sisal]

Hi Keith,
thanks for your support, I will schedule the upgrade.

Thanks,
Stefano.

[kfanselow]

Hi Stefano,

Excellent. If you hit any problems with the upgrade please feel free to start a new thread or open a ticket as appropriate. Good Luck.

Thanks and have a great day,
Keith