Nagios XI sending alerts via email

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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fidia
Posts: 21
Joined: Sat Sep 07, 2019 2:39 pm

Nagios XI sending alerts via email

Post by fidia »

Hi,

Sending alerts via email using SMTP protocol works fine. However, if I turn on 2fa/mfa on the email I defined in SMTP, the alerts/emails won't be sent.

The output in logs is "connection refused".

Any suggestions?

Thanks
Filip
benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: Nagios XI sending alerts via email

Post by benjaminsmith »

Hi,

To resolve that, you'll want to create an application-specific password for the XI server. What email service are you using?

Regards,
Benjamin
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.

Be sure to check out our Knowledgebase for helpful articles and solutions!
fidia
Posts: 21
Joined: Sat Sep 07, 2019 2:39 pm

Re: Nagios XI sending alerts via email

Post by fidia »

Hi Benjamin,

Can you elaborate the term application-specific password?

Also, I am using multiple email services, but in this case, let's see the scenario with the outlook email service.

Thanks,
Filip
benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: Nagios XI sending alerts via email

Post by benjaminsmith »

Hi Filip,

Yes, for many mail services the application-specific password is a workaround for applications that do not support two-factor authentication.

For example, for outlook, here are the instructions to set that up.

Using app passwords with apps that don't support two-step verification

Let me know if those instructions help you get it working.

--Benjamin
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.

Be sure to check out our Knowledgebase for helpful articles and solutions!
fidia
Posts: 21
Joined: Sat Sep 07, 2019 2:39 pm

Re: Nagios XI sending alerts via email

Post by fidia »

I understand now.

Thank you very much for the solution.
benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: Nagios XI sending alerts via email

Post by benjaminsmith »

Thank you very much for the solution.
Your welcome.

We are going to be closed for the next couple of days and back on Monday.

Happy Holidays!
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.

Be sure to check out our Knowledgebase for helpful articles and solutions!
fidia
Posts: 21
Joined: Sat Sep 07, 2019 2:39 pm

Re: Nagios XI sending alerts via email

Post by fidia »

Thanks, and happy holidays!
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