Nagios XI Installation Failed

[jwalt]

Hi,

I'm having an issue when installing Nagios XI on a new Ubuntu 22.04 LTS VM. There are a series of tests near the end (I assume) of the install process that fail, and the installation exits with the message "Subcomponents Installation failed -exiting". Without knowing what these tests are working on I'm struggling to diagnose the issue, I hope there is an obvious error in the log that I have missed!

For all support requests, we need to know:

Linux Distribution and version? Ubuntu 22.04 LTS
32 or 64bit? 64bit
VMware Image or Manual Install of XI? Manual Install
Are there special configurations on your system, ie; is Gnome installed? Are you using a proxy? Are you using SSL?

We do use a proxy for access to the internet. Its a "Ubuntu Server" install, so no DE. The VM is single use just for NagiosXI, but will have our Anti-Virus and Splunk installed

I've attached the install.log to the post.

Hopefully someone has seen similar before . Additionally, is it best after a failed install to start again on a clean system, or can the install process be "recovered" on this existing system?

Thanks in Advance
Jim

[lgute]

Hi @jwalt, thanks for reaching out.

I am sorry to hear you are having issues. After a failed install it is always best to start again on a clean system.

What I am seeing in the install.log, is it is trying to install several packages, but running into prompts for "Proxy authentication" and appears to be failing, because it can not find Params::Validate, later on.

Code: Select all

Running install for module 'Params::Validate'

Proxy authentication needed!
 (Note: to permanently configure username and password run
   o conf proxy_user your_username
   o conf proxy_pass your_password
     )
Username:  
Password:  


Fetching with HTTP::Tiny:
https://cpan.org/authors/id/D/DR/DROLSKY/Params-Validate-1.31.tar.gz

Proxy authentication needed!
 (Note: to permanently configure username and password run
   o conf proxy_user your_username
   o conf proxy_pass your_password
     )
Username:  
Password:  

Feel free to open a case with our support department at Nagios Answer Hub, for more assistance.

[jwalt]

Hi Laura,

Thanks so much for your help. Looks like I will need to whitelist cpan.org domain and give this another go.

Do you happen to know if there is a documented list of external services thats required and should be whitelisted on proxies?

Thanks,
Jim

[jmichaelson]

Hi Jim,

I don't believe we have anything documented that states what would need to be whitelisted, but looking through the install scripts, I don't see anything else that would be necessary on Ubuntu 22.