Interface status - UNKNOWN - No info is being retrieved

[marcmooney-atos]

Hi,

I've upgraded from 5.9.1 to 2024R1.3.1 and I'm getting an error on all devices "Interface status" UNKNOWN - No info is being retrieved.

Any ideas on what I need to check to get this issue reolved?

Thanks.

[gwesterman]

Hi @marcmooney-atos,

Did you first upgrade to 5.10 and convert your database? If not, give that a go and let us know if it works out or not.

What distro are you on?

What exactly do you mean by "error on all devices"? Are all of your services returning that exact same error? But everything else works?

Thank you!