Nagios XI "Update in Progress" Message Stuck After Successful Update

[edadevs]

Issue Description:

After performing a system update on Nagios XI on 2025-05-06 at 11:43:13, I am continuously seeing the message on the UI:

"Update in progress. Please wait. Update may take a few minutes."

This message has persisted for more than 6 days, despite the update showing as completed successfully with no critical errors. The update summary indicates:

Total Warnings: 2

Total Errors: 0

Return Code: 0

Message: "Nagios XI Upgrade Complete!"


Steps Taken:

• Confirmed the upgrade completed from the log and web interface.

• Attempted browser cache clear and different browsers.

Expected Behavior:

• The message should clear after a successful upgrade, allowing normal operation of the web interface.

Request:

Please advise on how to clear the stuck “Update in progress” message or provide any necessary steps to resolve this issue.

System Info:
- Ubuntu 22.04.5 LTS
- 64bit
- Manual Install of XI
- Using SSL cert, No Gnome install, No proxy
- Date of update: 2025-05-06
- Current Version XI: 2024R1.4.1

I have attached the screenshot of the page

[gwesterman]

Hi @edadevs,

Take a look at the troubleshooting steps on this thread. Let us know if those help or not.

Thank you!

[justindev]

Hi edadevs,

It sounds like a frustrating situation! To resolve the stuck "Update in progress" message, you can try the following steps:

1. Check the Database: Ensure that all database updates were applied correctly. You can run the command

Code: Select all

mysqlcheck -u root -p --auto-repair --check --optimize nagiosxi

to check for any issues.
2. Clear Cache: Sometimes, cached data can cause this issue. You can clear the cache by running:

Code: Select all

/usr/local/nagiosxi/scripts/restart_nagios.sh

3. Check for Background Processes: Make sure there are no lingering upgrade processes. You can check running processes with:

Code: Select all

ps aux | grep upgrade

4. Review Logs: Look into the Nagios XI logs for any errors that might indicate what went wrong. The logs are located at /var/log/nagiosxi/.time calculator