Unexpected error in "SNMP Walk Jobs"

[bergna]

Hello!!
I can't open this window in GUI (Nagios XI 2026R1) and error is seeing as attachment.

I'm using modern theme,

Additionally, I can't open Neptune Theme in any circumstances with same error

Thanks in advance for your help

Juan Jose

[lgute]

Hi @bergna,

Thanks for reaching out. There have been a lot of changes to XI that may address the issues you are having. Would it be possible for you to backup your system and try upgrading to 2026R1.2?

[bergna]

Thanks Laura for your response!!!
I'll try to ugrade it ASAP

Juan

[lgute]

You are welcome Juan (@bergna). Please let us know if that helps or not.

[bergna]

Hello @igute!!!
I don't migrate yet, but i'll try

[bergna]

I tried to update to 2026R2 my testing instance and it was an error that I attached..what can i do?

Thanks

[cdietsch]

Hi @bergna

It looks like libcurl-devel package isn't installed. For an EL based system run the following as root and then retry the upgrade

Code: Select all

dnf install libcurl-devel -y

For a Debian or Ubuntu system you'll want to run the following (as root) and retry the upgrade.

Code: Select all

apt-get install libcurl4-openssl-dev

Good luck!

[bergna]

Thanks @cdietsch

with your help, I was able to upgrade Nagios to 2026R1.2.

But continuig with original problem, when I went to "SNMP Walk Jobs", screen is blank.
Aditionaly I've change my profile to "Neptune Light" and can´t see anythig...all is blank..How can I reverse my profile from server console (ssh)? (if there isn´t another solution jeje)

Regards

[lgute]

Hi @bergna,

If you are still having this issue, you can change your theme in the database.

Find the mysqlpass in the /usr/local/nagiosxi/etc/xi-sys.cfg file and copy the value assigned to it. Then execute the following command in a terminal or ssh session.

I am assuming you need to change the theme for the nagiosadmin (user_id = 1) account.

Code: Select all

mysql -u root -p nagiosxi -e "UPDATE xi_usermeta SET keyvalue = 'modern' WHERE user_id = 1 and keyname = 'theme'"

It will prompt you for the password you pulled from the xi-sys.cfg file.

Alternatively, you can put the password on the command line like this -p<whatever your password is>, no spaces and no <>.

If you want to try dark neptune, change 'modern' to 'neptune.

Good luck and please let us know how it goes for you.