Bulk Modification Tool not working after upgrade to 2012R1.2

[eclypse]

I was previously using the CCM Beta and was working fine with this. Today, I upgraded to 2012R1.2, and whenever I try to make a change to a host or service using the Bulk Modification Tool, I receive the following error.

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No data received
Unable to load the webpage because the server sent no data.
Here are some suggestions:
Reload this webpage later.
Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.

When I check the host or service via the config manager, it appears that the change does get applied.

I have restarted the server entirely, with no luck. FWIW, The host is configured using the supplied CentOS VM images.

[lmiltchev]

We will have to do some digging into this. Have you tried to recreate this issue in a different browser?

[eclypse]

The above is what I got in Google Chrome. I get a generic "Internet Explorer cannot display the webpage" when I use IE.

[mguthrie]

There must be something goofy going on from the beta to the new version. We actually changed the Bulk Modification tool to be it's own component in 2012, so that could be the reason. Lets try the following:

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rm -rf /usr/local/nagiosxi/html/includes/components/ccm

The reinstall the new CCM through the Admin->Manage Components page. The zip is attached.

[eclypse]

Unfortunately, I see the same behavior after removing and reinstalling CCM.

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# ls -al /usr/local/nagiosxi/html/includes/components/ccm/              total 124
drwxr-xr-x  10 nagios users   4096 Nov 15 14:26 .
drwxr-x---. 55 nagios nagios  4096 Nov 15 14:26 ..
-rwxr-xr-x   1 nagios users   7906 Nov 15 14:26 ajax.php
-rwxr-xr-x   1 nagios users    611 Nov 15 14:26 BUGS.txt
-rwxr-xr-x   1 nagios users  16452 Nov 15 14:26 ccm.inc.php
-rwxr-xr-x   1 nagios users  18505 Nov 15 14:26 ccm.jpg
-rwxr-xr-x   1 nagios users   2703 Nov 15 14:26 CHANGES.txt
drwxr-xr-x   3 nagios users   4096 Nov 15 14:26 classes
-rwxr-xr-x   1 nagios users   3875 Nov 15 14:26 command_test.php
-rwxr-xr-x   1 nagios users    984 Nov 15 14:26 config.inc.php
drwxr-xr-x   3 nagios users   4096 Nov 15 14:26 css
-rwxr-xr-x   1 nagios users   2890 Nov 15 14:26 download.php
drwxr-xr-x   3 nagios users   4096 Nov 15 14:26 images
drwxr-xr-x   3 nagios users   4096 Nov 15 14:26 includes
-rwxr-xr-x   1 nagios users   1407 Nov 15 14:26 index.php
drwxr-xr-x   3 nagios users   4096 Nov 15 14:26 javascript
-rwxr-xr-x   1 nagios users     54 Nov 15 14:26 NOTES.txt
drwxr-xr-x   3 nagios users   4096 Nov 15 14:26 page_templates
drwxr-xr-x   6 nagios users   4096 Nov 15 14:26 .svn
drwxr-xr-x   4 nagios users   4096 Nov 15 14:26 templates
-rwxr-xr-x   1 nagios users    375 Nov 15 14:26 TODO.txt
-rwxr-xr-x   1 nagios users   1307 Nov 15 14:26 xi-index.php

[lmiltchev]

Try restarting apache and see if this is going to fix your issue:

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service httpd restart

[scottwilkerson]

This could be caused by a bug we have discovered in sourceguardian

Please run the following procedure

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cd /tmp
wget http://assets.nagios.com/downloads/nagiosxi/patches/patch_sourceguardian.zip
unzip -u patch_sourceguardian.zip
chmod +x patch_sourceguardian.sh
./patch_sourceguardian.sh

[eclypse]

Try restarting apache and see if this is going to fix your issue:

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service httpd restart

I forgot to mention that I did restart httpd after reinstalling.

This could be caused by a bug we have discovered in sourceguardian

Please run the following procedure

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cd /tmp
wget http://assets.nagios.com/downloads/nagiosxi/patches/patch_sourceguardian.zip
unzip -u patch_sourceguardian.zip
chmod +x patch_sourceguardian.sh
./patch_sourceguardian.sh

This has fixed my issue. I now get the correct "Updates saved successfully!" message when saving my changes in the Bulk Modification Tool.

Thanks Ludmil, Mike, and Scott for your help!

[scottwilkerson]

Nice.

Thanks for updating!