Recovery notifications, without Warnings or Criticals

[powersports]

VMWare Image
Nagios XI 2011R2.4

Just a real quick question.
I made some escalation changes. I have one contact group that is receiving Recovery Notifications, but not Warnings or Criticals.

I thought if you didn't receive a Warning or Critical, you wouldn't receive the Recovery?
I looked at the Notifications from last night, and I can see they were never sent the Critical Notification, but they did receive the Recovery.
The primary contact group did receive the Criticals and recoveries.

I don't want them to receive the Recovery notification, if the Warning/Critical wasn't escalated to them...yet.

Thanks
Derek

[slansing]

So did only a hand full of contacts receive the critical notifications? Or did nobody. Also, what was the time difference between the criticals and the recoveries.

[powersports]

Just one of the contacts received the Critical, but both received the Recovery.

22:21 - Critical - sent to SysAdmins
Next Check in 3 minutes
22:24 - OK - sent to SysAdmins and DBAs

A Critical notification was never sent to DBAs, but they did receive Recovery.

All the time frames are 24x7 with a couple exceptions early every morning, so I don't think they were in an exception time frame.

[scottwilkerson]

We will likely need to see a configuration snapshot to decipher this.

Could you open a new ticket by sending an email to [email protected] and attach the latest configuration snapshot and a link to this thread as a reference.

Thanks.

[slansing]

We've received your ticket and are looking into it, all correspondence will now be done via our ticketing system. Locking thread.