Service Alert Response URL not found

[stebbo]

Hi All,

I've just recently activated email service alerts. When I click on the response url I get the following error message The requested URL /rr.php was not found on this server.

The response URL shows as http://203.113.211.168:8080/rr.php?uid=xxxxxxxxxxxxxx

Any ideas?

Cheers,
Chris.

System Profile:
System:
nagios.curric.lilydale-hs.wan 2.6.32-220.23.1.el6.x86_64 x86_64
CentOS release 6.2 (Final)
Gnome is not installed
Apache Information
PHP Version: 5.3.3
Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
Server Name: 203.113.211.168
Server Address: 10.174.64.188
Server Port: 8080
Date/Time
PHP Timezone: Australia/Melbourne
PHP Time: Fri, 17 May 2013 11:06:52 +1000
System Time: Fri, 17 May 2013 11:06:52 +1000
Nagios XI Data
nagios (pid 23271) is running...
NPCD running (pid 1656).
ndo2db (pid 1709) is running...
CPU Load 15: 0.99
Total Hosts: 22
Total Services: 158
Function 'get_base_uri' returns: http://203.113.211.168:8080/nagiosxi/
Function 'get_base_url' returns: http://203.113.211.168:8080/nagiosxi/
Function 'get_backend_url(internal_call=false)' returns: http://203.113.211.168:8080/nagiosxi/in ... rofile.php
Function 'get_backend_url(internal_call=true)' returns: http://localhost:8080/nagiosxi/backend/
Ping Test localhost
Running:

/bin/ping -c 3 localhost 2>&1

PING localhost (127.0.0.1) 56(84) bytes of data.
64 bytes from localhost (127.0.0.1): icmp_seq=1 ttl=64 time=0.056 ms
64 bytes from localhost (127.0.0.1): icmp_seq=2 ttl=64 time=0.075 ms
64 bytes from localhost (127.0.0.1): icmp_seq=3 ttl=64 time=0.030 ms

--- localhost ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2003ms
rtt min/avg/max/mdev = 0.030/0.053/0.075/0.020 ms
Test wget To locahost
WGET From URL: http://localhost/nagiosql/index.php
Running:

/usr/bin/wget http://localhost/nagiosql/index.php

--2013-05-17 11:06:54-- http://localhost/nagiosql/index.php
Resolving localhost... ::1, 127.0.0.1
Connecting to localhost|::1|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 5259 (5.1K) [text/html]
Saving to: `/tmp/nagiosql_index.tmp'

0K ..... 100% 92.8M=0s

[lmiltchev]

We do not officially support Nagios XI when you install and use proxy software...

We cannot guarantee that all features in XI will work when you use a proxy, however you can try following the steps outlined on our wiki page:
http://support.nagios.com/wiki/index.ph ... th_Proxies

Hope this helps.

[stebbo]

Hi lmiltchev,

thanks for the reply. I'm not sure that this problem has anything to do with the proxy. It seems that the wrong URL is being sent. I can access the site externally without any hassles, it just seems as though there's no rr.php file in the location indicated by the response URL.

Cheers,
Chris.

[scottwilkerson]

Under Admin -> Manage System Config

Do the url's have the path ( /nagiosxi/ ) in them?

[stebbo]

HI Scott,

thanks for responding. Apologies for the delay in getting back to you, I've been swamped.

This is what I had in the field labelled "External URL"

http://203.113.211.168:8080/

I'll try adding the nagiosxi in there and see what happens.

Thanks,
Chris.

[slansing]

Let us know how things look once this change is made, thanks!