Not able to login to XI

[lafargeuser]

not able to login to XI
DB Connect Error [nagiosxi]: Database connection failed

[abrist]

Start with the FAQ. See:
http://support.nagios.com/wiki/index.ph ... _failed.22

[lafargeuser]

Still the problem remains the same.
However, I am able to login in core but when I tried to login in nagiosxi it throws me above error.

[slansing]

What version of Nagios XI are you running? Do you have an offloaded database? Are postgresql and mysql running?:

Code: Select all

service mysqld status

service postgresql status

[abrist]

Is mysqld and postgres running?

Code: Select all

service mysqld status
service postgresql status

[lafargeuser]

Yes. both services are running & its production issue.
Pls. help.

[abrist]

Yes. both services are running & its production issue.

Please send an email to [email protected] to open a support ticket. As this is a production issue, we may want to move towards a remote session. Thanks.

[jvmagic]

I was also receiving this login msg. My vm did not have enough disk space. So I just added disk space and voila!

[slansing]

Good tip JV, we will see how things look after a ticket is entered, or progress is made on another front.

[pazapha]

Hi,

I reopen this post since I have a similar issue.

I cant go further than the page (see attached file)

I tryed each test listed here (restart services etc..) nothing, and it's the second time I have this error, the first one I reboot the server but I cannot do that every time because it's a production server.

I am not administrator of the VM so I cannot add disk space, I can ask for it but I would like to be sure it will fixe this issue.

I send a email to open a ticket this morning with our email address for support, no answer yet !

Thank you for your help,