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Re: Reloading the XI config hangs
Posted: Thu Apr 18, 2013 2:04 pm
by emarmonti
Crond is running and all I see is this every 5 minutes:
Apr 18 14:55:01 nagios2 CROND[17015]: (root) CMD (LANG=C LC_ALL=C /usr/bin/mrtg /etc/mrtg/mrtg.cfg --lock-file /var/lock/mrtg/mrtg_l --confcache-file /var/lib/mrtg/mrtg.ok)
scottwilkerson wrote:Is crond running?
Also can you port the output of
Re: Reloading the XI config hangs
Posted: Fri Apr 19, 2013 11:10 am
by emarmonti
You know, the really strange thing about this problem is that if I do a clean install of Nagios XI, I see the exact same problems I outlined above.
Hardware problems maybe? The machine is a brand new Dell PowerEdge R620 with 8GB of memory and dual quad-core 1.8ghz cpus. I would be shocked if this has anything to do with hardware incompatibility.
Re: Reloading the XI config hangs
Posted: Fri Apr 19, 2013 1:15 pm
by mguthrie
Are you using SSL or NAT for this system?
Can you access the Admin->System Profile page and send us the download from that page?
Re: Reloading the XI config hangs
Posted: Fri Apr 19, 2013 1:42 pm
by emarmonti
I am using SSL (and just realized I forgot to mention that in the first post - sorry bout that).
I ended up blowing away the system and did a minimal install. The previous install was a "Basic Server" install. The default XI install worked normal so I think it may have been something specific to my OS config - maybe incompatible libraries or something, I don't know.
mguthrie wrote:Are you using SSL or NAT for this system?
Can you access the Admin->System Profile page and send us the download from that page?
Re: Reloading the XI config hangs
Posted: Fri Apr 19, 2013 1:50 pm
by mguthrie
We'll need the full file output from the following command:
Code: Select all
tail -f /usr/local/nagiosxi/var/cmdsubsys.log &> debug.log
Then run the Apply Configuration again from the web UI. We don't currently have enough information to trace the problem. Also, see question from previous post:
Can you access the Admin->System Profile page and send us the download from that page?
Re: Reloading the XI config hangs
Posted: Fri Apr 19, 2013 2:20 pm
by emarmonti
mguthrie, thank you for the additional steps.
After many face palms and trial-and-error, I think I resolved the issue. I turned on the previous installation of Xi that was on a VM and saw it was on 2011R1.7 - I upgraded it to 2012R1.8, confirmed Xi worked normally, then took a fresh backup.
Over on my new machine that as of 2 hours ago has a fresh CentOS 6 install, I installed 2012R-1.8, then did a restore from the backup I just took - voila.
So it seems this happened because I restored a config from a 2011 version to the latest 2012 version. Per
http://assets.nagios.com/downloads/nagi ... ing_XI.pdf, "The steps described in (the) documentation require that your Nagios XI installation be running 2009R1.2C or later.".... I guess that is not a true statement.
mguthrie wrote:We'll need the full file output from the following command:
Code: Select all
tail -f /usr/local/nagiosxi/var/cmdsubsys.log &> debug.log
Then run the Apply Configuration again from the web UI. We don't currently have enough information to trace the problem. Also, see question from previous post:
Can you access the Admin->System Profile page and send us the download from that page?
Re: Reloading the XI config hangs
Posted: Fri Apr 19, 2013 2:21 pm
by mguthrie
Did you switch architectures during this migration?
Is this issue resolved?
Re: Reloading the XI config hangs
Posted: Fri Apr 19, 2013 2:33 pm
by emarmonti
No, we did not switch architectures. It would be nice if I completely understood the problem, but the issue is resolved.
mguthrie wrote:Did you switch architectures during this migration?
Is this issue resolved?