Issue with notification

[dmitry]

Yes, all this services have this issue with additional contact. The SSL monitorng has the MFMIT contact group.

[abrist]

Dmitry,
Could you send your XI profile zip in an email to [email protected].
We need to move this support request to the ticketing system.

[dmitry]

Hello Abrist,
Do we have other way? Because I can't share some sensitive details which contain in this XI profile. May I send certain files? Thanks for understanding

[abrist]

We could always do a remote session if that is a possibility in your environment. I am unsure exactly what we need to look for as there are a handful of config scenarios that can lead to this behavior. Is a remote session possible?

[dmitry]

Unfortunately we can't. But I can send the some system configs or other information that can help.

[abrist]

Ok, lets try to drill it down in the core files:

Code: Select all

grep -5 <broken account> /usr/local/nagios/var/objects.cache
grep -5 <broken account> /usr/local/nagios/var/status.dat

Replace <broken account> with the contact that is erroneously receiving notifications.

[dmitry]

I think the problem with this. I found it in object.cashe

Code: Select all

define hostgroup {
	hostgroup_name	Hosted DEV
	alias	Hosted on DEV
--
	retain_status_information	1
	retain_nonstatus_information	1
	}

Because i have the issue only for this group. How can i remove the define for this group form this account ?

[abrist]

Contacts can not be directly linked with hostgroups. The contact would need to be set on all members of the hostgroup. Is the contact a member of a contactgroup who is configured on the object in question?

[dmitry]

Hello Abrist,
I've found the problem. If i create the monitoring for service without notification contact, the nagios automatically add the notification contact from the Host contact list to which it belongs. If i remove this contact or contact group from Host , the nagios will not send any notification if service hasn't any notification contact.