Page 2 of 2
Re: Issue with notification
Posted: Tue Sep 24, 2013 11:09 am
by dmitry
Yes, all this services have this issue with additional contact. The SSL monitorng has the MFMIT contact group.
Re: Issue with notification
Posted: Wed Sep 25, 2013 2:01 pm
by abrist
Dmitry,
Could you send your XI profile zip in an email to
[email protected].
We need to move this support request to the ticketing system.
Re: Issue with notification
Posted: Wed Sep 25, 2013 3:52 pm
by dmitry
Hello Abrist,
Do we have other way? Because I can't share some sensitive details which contain in this XI profile. May I send certain files? Thanks for understanding
Re: Issue with notification
Posted: Wed Sep 25, 2013 4:02 pm
by abrist
We could always do a remote session if that is a possibility in your environment. I am unsure exactly what we need to look for as there are a handful of config scenarios that can lead to this behavior. Is a remote session possible?
Re: Issue with notification
Posted: Wed Sep 25, 2013 4:14 pm
by dmitry
Unfortunately we can't. But I can send the some system configs or other information that can help.
Re: Issue with notification
Posted: Wed Sep 25, 2013 4:27 pm
by abrist
Ok, lets try to drill it down in the core files:
Code: Select all
grep -5 <broken account> /usr/local/nagios/var/objects.cache
grep -5 <broken account> /usr/local/nagios/var/status.dat
Replace <broken account> with the contact that is erroneously receiving notifications.
Re: Issue with notification
Posted: Wed Sep 25, 2013 5:15 pm
by dmitry
I think the problem with this. I found it in object.cashe
Code: Select all
define hostgroup {
hostgroup_name Hosted DEV
alias Hosted on DEV
--
retain_status_information 1
retain_nonstatus_information 1
}
Because i have the issue only for this group. How can i remove the define for this group form this account ?
Re: Issue with notification
Posted: Thu Sep 26, 2013 10:46 am
by abrist
Contacts can not be directly linked with hostgroups. The contact would need to be set on all members of the hostgroup. Is the contact a member of a contactgroup who is configured on the object in question?
Re: Issue with notification
Posted: Fri Sep 27, 2013 2:34 pm
by dmitry
Hello Abrist,
I've found the problem. If i create the monitoring for service without notification contact, the nagios automatically add the notification contact from the Host contact list to which it belongs. If i remove this contact or contact group from Host , the nagios will not send any notification if service hasn't any notification contact.