My apologies for the long delay - we had a busy week and I missed your PM. I did receive it though, and have looked through it to no resolution. In the future if I don't get back to you in a day or so, please feel free to bump the thread - that will get you back on our dashboard.
I think it would be a good idea to move this thread to a ticket as it may require a remote session and involves sensitive information. Would you mind emailing [email protected] and referencing this forum post?