Servers not reporting after client upgrade

[jamesc23]

Found another issue where check_nt isn't reporting correctly when looking running process. This was running find before the upgrade. The weird thing is I have about 7 processes. 6 of them are find but 1 is reporting that it's not running. Nothing has changed except the client upgrade.

[tgriep]

Could you post how you are running the check that is failing and your nsclient.ini file?

[jamesc23]

So the command I'm running is check_nt -H server1 -p 12489 -v PROCSTATE -l process.exe -d SHOWALL. As I've mentioned earlier, this command works for 6 other processes, but doesn't for only 1. All 7 processes are running in Windows.

Thanks.

[Box293]

What is the version of NSClient++ you upgraded to?

What is the name of the process?

[jamesc23]

Latest version 0.4.3 and the process is called sip.exe

[Box293]

I suggest uninstalling NSClient++ and making sure the C:\Program Files\NSClient++ directory is deleted. After this re-install and see if the problem exists.

I've seen some issues with upgrades and old files left behind.

[jamesc23]

OK so clean install didn't help.

However, I managed to get this fixed by changing the process name from lower case to upper case. The process shows in Windows in caps.

Is the syntax case sensitive? I'm obviously new to this.
Thanks.

[Box293]

However, I managed to get this fixed by changing the process name from lower case to upper case. The process shows in Windows in caps.

Is the syntax case sensitive? I'm obviously new to this.

This must be an issue with the newer version of NCSlient++.

You could enable debug logging and investigate further, you could report this issue on GitHub perhaps.

[jamesc23]

So, I've fixed most of the issues except for one last one.

I have 4 servers that aren't reporting back to the server. The weird thing is that all these servers are ADFS related, not sure if there's any link there.

I'm getting CRITICAL - Socket timeout after 10 seconds as mentioned earlier. These servers are running on 2012. Any idea why none of the services are working? I have a mix commands of check_nt and check_nrpe

[Box293]

Can you post the nsclient.ini file from these servers please.