Nagios Support Forum

tgriep wrote:Do you have a proxy server setup on the system?

No there isnt a proxy server setup

Please go to:
Admin > System Config > System Settings
Is the address in the "Program URL" field an IP address or a DNS name?
Does the IP address or DNS name resolve to an internal IP address or a public IP address?

Box293 wrote:Please go to:
Admin > System Config > System Settings
Is the address in the "Program URL" field an IP address or a DNS name?
Does the IP address or DNS name resolve to an internal IP address or a public IP address?

The address in the Program URL is a DNS Name that resolves to an internal IP address

Lets try and reset the Security Credentials and see if that resolves the issue.
In the XI GUI, Click on Admin > Reset Security Credentials and click on the Update Credentials button.
Try that and let us know how it works for you.

tgriep wrote:Lets try and reset the Security Credentials and see if that resolves the issue.
In the XI GUI, Click on Admin > Reset Security Credentials and click on the Update Credentials button.
Try that and let us know how it works for you.

After performing the upgrade I can't access the web interface to perform the Security Credentials Reset

I think we should take this into a support ticket so we can help you through a remote session.

Please send an email to [email protected] referencing this forum thread and we'll take it from there. Reply to this thread when you have done this so we can confirm we received the email.

Support ticket has been created

I'll close this thread since a support ticket was opened.