problem with notifications and contact core . not trigged

[hsmith]

Have you tried making XI users for the contacts that are not receiving emails?

[psteam]

yes i have done it again
the contact is called contact1 and you can see on the screenshot its triggered and i received the email

i think my workaround will be to create xi users.

[lmiltchev]

Creating "xi users" as monitoring contacts is straight forward, and it can save you lots of headaches. However, I don't believe this is your problem... You have:

define contact {
contact_name testcontact1
alias testcontact1
host_notification_period xi_timeperiod_24x7
service_notification_period xi_timeperiod_24x7
host_notification_options d,u,r,f,s,n,
service_notification_options w,u,c,r,f,s,n,
email [email protected]
use xi_contact_generic
}

Did you notice the "n" option? When you have "n" selected, notifications won't be sent.

Contact - host notification options

This directive is used to define the host states for which notifications can be sent out to this contact. Valid options are a combination of one or more of the following:
d = notify on DOWN host states,
u = notify on UNREACHABLE host states,
r = notify on host recoveries (UP states),
f = notify when the host starts and stops flapping, and
s = send notifications when host or service scheduled downtime starts and ends.
If you specify n (none) as an option, the contact will not receive any type of host notifications.

Parameter name: host_notification_options
Required: yes

Contact - service notification options

This directive is used to define the service states for which notifications can be sent out to this contact. Valid options are a combination of one or more of the following:
w = notify on WARNING service states,
u = notify on UNKNOWN service states,
c = notify on CRITICAL service states,
r = notify on service recoveries (OK states), and
f = notify when the host starts and stops flapping, and
s = send notifications when host or service scheduled downtime starts and ends.
If you specify n (none) as an option, the contact will not receive any type of host notifications.

Parameter name: service_notification_options
Required: yes

[psteam]

thats it the N
sometimes the most obvious options is the one that slips by
thank you
resolved!

[rkennedy]

Glad to see this fixed. We'll go ahead and close this out now. If you ever need assistance in the future, feel free to open a new thread!