Nagios Support Forum

In the Nagios XI GUI, can you go to the Admin > NRDS Config Menu and click on the floppy icon for that config, does that download correctly?
If not, can you login to the Xi server as root, run the following command Then try and download the config and post the output from the tail command.
Thanks

can you please advice which files should be included in the .tar file generated? I can try to created it manually

error_log : No error

access_log:

10.35.129.100 - - [12/Aug/2016:13:32:58 +0200] "GET /nagiosxi/includes/components/nrdsconfigmanager/nrdsconfigmanager.php HTTP/1.1" 200 15119 "https://pol-sys-mgmt.esoc.esa.int/nagiosxi/admin/" "Mozilla/5.0 (Windows NT 6.3; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0"
10.35.129.100 - - [12/Aug/2016:13:33:00 +0200] "GET /nrdp/?cmd=nrdsgetclient&token=75m4a3b9i8m1&configname=NRDSconf_pol_as_acc HTTP/1.1" 200 18 "https://pol-sys-mgmt.esoc.esa.int/nagio ... anager.php" "Mozilla/5.0 (Windows NT 6.3; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0"


Icon download gives the same :

NO REQUEST HANDLER

which the same content of the tar file generate

The NRDP config files are stored in this folder on the XI server. Can you go to that folder and post the config file here so we can view it?
/usr/local/nrdp/configs/

CONFIG_VERSION="1.5"
CONFIG_OS="Linux"
CONFIG_NAME="NRDSconf_pol_as_acc"
URL="https://pol-sys-mgmt.esoc.esa.int/nrdp/"
TOKEN="75m4a3b9i8m1"
PLUGIN_DIR="/usr/local/nagios/libexec"
SEND_NRDP="/usr/local/nrdp/clients/send_nrdp.sh"
TMPDIR="/usr/local/nrdp/clients/tmp"
COMMAND_PREFIX=""
LOG_FILE=""
UPDATE_CONFIG="1"
UPDATE_PLUGINS="1"


command[__HOST__]=/usr/local/nagios/libexec/check_ping -H pol-acc.esa.int -w 200.0,40% -c 400.0,80% -p 1
command[Check Users]=/usr/local/nagios/libexec/check_users -w 5 -c 10
command[Check Load]=/usr/local/nagios/libexec/check_load -w 15,10,5 -c 30,25,20
command[Check Disk]=/usr/local/nagios/libexec/check_disk -w 20% -c 10% -p /
command[Check Disk]=/usr/local/nagios/libexec/check_disk -w 20% -c 10% -p /data
command[Check Disk]=/usr/local/nagios/libexec/check_disk -w 20% -c 10% -p /home
command[Check Disk]=/usr/local/nagios/libexec/check_disk -w 20% -c 10% -p /usr
command[Check Disk]=/usr/local/nagios/libexec/check_disk -w 20% -c 10% -p /usr/local
command[Check Disk]=/usr/local/nagios/libexec/check_disk -w 20% -c 10% -p /var
command[Check Disk]=/usr/local/nagios/libexec/check_disk -w 20% -c 10% -p /var/log/audit
command[Check Zombie Procs]=/usr/local/nagios/libexec/check_procs -w 5 -c 10 -s Z
command[Check Total Procs]=/usr/local/nagios/libexec/check_procs -w 150 -c 200
command[Check HTTPS]=/usr/local/nagios/libexec/check_http -H pol-acc.esa.int -S

As were are not able to recreate the issue in-house, the best option would be to move this to our email ticketing system. We may need to do a remote in order to further troubleshoot the issue.

Send us an email at [email protected]. Type "NRDS client install" in the subject field, and provide a URL link to this post in the email's body.

FYI, you used the same name for different checks:

command[Check Disk]=/usr/local/nagios/libexec/check_disk -w 20% -c 10% -p /
command[Check Disk]=/usr/local/nagios/libexec/check_disk -w 20% -c 10% -p /data
command[Check Disk]=/usr/local/nagios/libexec/check_disk -w 20% -c 10% -p /home
command[Check Disk]=/usr/local/nagios/libexec/check_disk -w 20% -c 10% -p /usr
command[Check Disk]=/usr/local/nagios/libexec/check_disk -w 20% -c 10% -p /usr/local
command[Check Disk]=/usr/local/nagios/libexec/check_disk -w 20% -c 10% -p /var
command[Check Disk]=/usr/local/nagios/libexec/check_disk -w 20% -c 10% -p /var/log/audit

I recommend that you change these names, so that you would know which is which.

I changed the name as suggested. Same result.
I sent the email as well. So far no updates

saptech wrote:I sent the email as well. So far no updates

I'm not able to find your company in our customer list, which would explain why we haven't received the ticket. You will need to make sure to send the email from an address which we have on file. You or someone else who is authorized as a contact will need to email [email protected] to add the appropriate email addresses to the whitelist, otherwise it won't reach us.

the email used is [email protected] but this is a team email . The ticket I sent is done using the email [email protected]. The organization is either ESA or ESTEC

I actually received the following email whn I opened the ticket:

Hello, we have received your ticket, however the office will be shut
down for a national holiday and the support response will be delayed.
We will get back to you as soon as possible.

Our staff will return to the office 9 AM CST Tuesday, September 6th.

Nagios Tech Team