No notifications going out

[cwscribner]

Code: Select all

###############################################################################
#
# Contact configuration file
#
# Created by: Nagios QL Version 3.0.3
# Date:	      2011-11-03 09:46:10
# Version:    Nagios 3.x config file
#
# --- DO NOT EDIT THIS FILE BY HAND --- 
# Nagios QL will overwite all manual settings during the next update
#
###############################################################################

define contact {
	contact_name                  		bhankers
	alias                         		Benjamin Hankerson
	contactgroups                 		admins
	host_notification_period      		bhankers_notification_times
	service_notification_period   		bhankers_notification_times
	host_notification_options     		d
	service_notification_options  		w,c
	email                         		[email protected]
	host_notifications_enabled    		1
	service_notifications_enabled 		1
	use                           		xi_contact_generic
	}	

define contact {
	contact_name                  		nagiosadmin
	alias                         		Nagios Admin
	host_notifications_enabled    		1
	service_notifications_enabled 		1
	host_notification_period      		nagiosadmin_notification_times
	service_notification_period   		nagiosadmin_notification_times
	host_notification_options     		d
	service_notification_options  		w,c
	host_notification_commands    		xi_host_notification_handler
	service_notification_commands 		xi_service_notification_handler
	email                         		[email protected]
	use                           		xi_contact_generic,generic-contact
	}	

###############################################################################
#
# Contact configuration file
#
# END OF FILE
#
###############################################################################

Code: Select all

###############################################################################
#
# Contact Group configuration file
#
# Created by: Nagios QL Version 3.0.3
# Date:	      2011-11-03 09:46:10
# Version:    Nagios 3.x config file
#
# --- DO NOT EDIT THIS FILE BY HAND --- 
# Nagios QL will overwite all manual settings during the next update
#
###############################################################################

define contactgroup {
	contactgroup_name             		admins
	alias                         		Nagios Administrators
	members                       		nagiosadmin
	}	

define contactgroup {
	contactgroup_name             		xi_contactgroup_all
	alias                         		All Contacts
	}	

###############################################################################
#
# Contact Group configuration file
#
# END OF FILE
#
###############################################################################

[lmiltchev]

cwscribner,

I didn't see anything "unusual" in the config files - they look fine. In my opinion, if nagios can send a test e-mail to one address and can't send it to another, most probably you will have to look at your network. Not sure what's going on.

[cwscribner]

Strange occurrence when testing this. We figured out that an IronPort appliance was blacklisting Nagios. I sent test notifications and the mobile text was received, but the email was not. Any ideas why that might happen?

[lmiltchev]

I am not familiar with IronPort but I would guess that Nagios could've been blocked if considered to be a "high volume sender". I found this document, explaining how to configure IronPort's Safe/Block lists. Again, I am not familiar and I don't know if this will help.

http://admin.utep.edu/Portals/1623/How% ... onPort.pdf

[cwscribner]

One more thing...is there a default in nagios to use an event handler? I noticed in the templates that there is no event handler defined. Could that be the catch here?

[mguthrie]

I *think* that by default all state changes use the global event handler "xi_host_event_handler" and "xi_service_event_handler". However you can define specific event handlers at the template, host, and service level as well in addition to the global event handler.

[cwscribner]

I did some back tracking and it looks like the proper event handler is inherited from a previous template. I also ran another test by replaced the admin email with my own and I received notifications regularly again. After a brief discussion with the tech in charge of IronPort, I guess he's starting from scratch on the email blacklisting issue so hopefully I'll have better luck. Would it make a difference if the sending email is the same as the receiving email? For example, if the admin email is [email protected] and the alerts are getting sent from [email protected] to [email protected], will that cause an issue in alerting? I can send myself emails from my own email address so I wouldn't think this would cause a problem but I wanted to confirm with you first.

[lmiltchev]

I don't think it would be an issue. On one of my test boxes I've got the same e-mail set for "to" and "from" and haven't had any issues.