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Re: Upgrade to latest version from XI 2014R2.7 Failed

Posted: Mon Dec 05, 2016 3:37 am
by nms_system_support
Hello,

Yes it happens with all graphs!


tail -f /var/log/httpd/*_log:

==> /var/log/httpd/access_log <==
10.66.8.146 - - [05/Dec/2016:10:33:19 +0200] "GET /nagiosxi/includes/components/graphexplorer/visApi.php?type=perfdata&host=felsdnsc01.isp.tellas.gr&service=CPU%2BStats&div=graphcontainer&height=500 HTTP/1.1" 200 27602 "http://172.27.52.54/nagiosxi/includes/c ... w=services" "Mozilla/5.0 (Windows NT 6.1; rv:35.0) Gecko/20100101 Firefox/35.0"
127.0.0.1 - - [05/Dec/2016:10:33:21 +0200] "POST /nagiosxi/backend/ HTTP/1.1" 200 807 "-" "BinGet/1.00.A (http://www.bin-co.com/php/scripts/load/)"
10.66.6.67 - - [05/Dec/2016:10:33:22 +0200] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_servicestatus_table%22%2C%22args%22%3A%7B%22host%22%3A%22%22%2C%22hostgroup%22%3A%22%22%2C%22servicegroup%22%3A%22%22%2C%22sortby%22%3A%22%22%2C%22sortorder%22%3A%22asc%22%2C%22records%22%3A%221000%22%2C%22page%22%3A%221%22%2C%22search%22%3A%22%22%2C%22hostattr%22%3A%220%22%2C%22serviceattr%22%3A%220%22%2C%22hoststatustypes%22%3A%220%22%2C%22servicestatustypes%22%3A%2228%22%7D%7D&nsp=764af5aaeb559936fc388a716292cb0f HTTP/1.1" 200 40 "http://172.27.52.54/nagiosxi/includes/c ... ustypes=28" "Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0"
127.0.0.1 - - [05/Dec/2016:10:33:37 +0200] "POST /nagiosxi/backend/ HTTP/1.1" 200 1591 "-" "BinGet/1.00.A (http://www.bin-co.com/php/scripts/load/)"
127.0.0.1 - - [05/Dec/2016:10:33:37 +0200] "POST /nagiosxi/backend/ HTTP/1.1" 200 1591 "-" "BinGet/1.00.A (http://www.bin-co.com/php/scripts/load/)"
10.66.8.146 - - [05/Dec/2016:10:33:37 +0200] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_pagetop_alert_content_html%22%2C%22args%22%3A%22%22%7D&nsp=4484be42ebc4da8fd03cb1fa7ed6a9ce0c2b8959c8c65687a35bf3c22b21a44e HTTP/1.1" 200 1324 "http://172.27.52.54/nagiosxi/index.php?" "Mozilla/5.0 (Windows NT 6.1; rv:35.0) Gecko/20100101 Firefox/35.0"
10.66.8.146 - - [05/Dec/2016:10:33:37 +0200] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_tray_alert_html%22%2C%22args%22%3A%22%22%7D&nsp=4484be42ebc4da8fd03cb1fa7ed6a9ce0c2b8959c8c65687a35bf3c22b21a44e HTTP/1.1" 200 1047 "http://172.27.52.54/nagiosxi/index.php?" "Mozilla/5.0 (Windows NT 6.1; rv:35.0) Gecko/20100101 Firefox/35.0"
10.66.6.67 - - [05/Dec/2016:10:33:40 +0200] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_pagetop_alert_content_html%22%2C%22args%22%3A%22%22%7D&nsp=764af5aaeb559936fc388a716292cb0f HTTP/1.1" 200 40 "http://172.27.52.54/nagiosxi/index.php?" "Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0"
127.0.0.1 - - [05/Dec/2016:10:33:42 +0200] "POST /nagiosxi/backend/ HTTP/1.1" 200 807 "-" "BinGet/1.00.A (http://www.bin-co.com/php/scripts/load/)"
10.66.8.146 - - [05/Dec/2016:10:33:44 +0200] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_servicestatus_table%22%2C%22args%22%3A%7B%22host%22%3A%22%22%2C%22hostgroup%22%3A%22%22%2C%22servicegroup%22%3A%22%22%2C%22sortby%22%3A%22%22%2C%22sortorder%22%3A%22asc%22%2C%22records%22%3A%221000%22%2C%22page%22%3A%221%22%2C%22search%22%3A%22%22%2C%22hostattr%22%3A%220%22%2C%22serviceattr%22%3A%220%22%2C%22hoststatustypes%22%3A%220%22%2C%22servicestatustypes%22%3A%220%22%7D%7D&nsp=4484be42ebc4da8fd03cb1fa7ed6a9ce0c2b8959c8c65687a35bf3c22b21a44e HTTP/1.1" 200 458956 "http://172.27.52.54/nagiosxi/includes/c ... w=services" "Mozilla/5.0 (Windows NT 6.1; rv:35.0) Gecko/20100101 Firefox/35.0"
10.66.6.67 - - [05/Dec/2016:10:33:51 +0200] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_service_status_summary_html%22%2C%22args%22%3A%7B%22host%22%3A%22%22%2C%22hostgroup%22%3A%22%22%2C%22servicegroup%22%3A%22%22%2C%22hostattr%22%3A%220%22%2C%22serviceattr%22%3A%220%22%2C%22hoststatustypes%22%3A%220%22%2C%22servicestatustypes%22%3A%2228%22%2C%22show%22%3A%22services%22%7D%7D&nsp=764af5aaeb559936fc388a716292cb0f HTTP/1.1" 200 40 "http://172.27.52.54/nagiosxi/includes/c ... ustypes=28" "Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0"
10.66.6.67 - - [05/Dec/2016:10:33:51 +0200] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_host_status_summary_html%22%2C%22args%22%3A%7B%22host%22%3A%22%22%2C%22hostgroup%22%3A%22%22%2C%22servicegroup%22%3A%22%22%2C%22hostattr%22%3A%220%22%2C%22serviceattr%22%3A%220%22%2C%22hoststatustypes%22%3A%220%22%2C%22servicestatustypes%22%3A%2228%22%2C%22show%22%3A%22services%22%7D%7D&nsp=764af5aaeb559936fc388a716292cb0f HTTP/1.1" 200 40 "http://172.27.52.54/nagiosxi/includes/c ... ustypes=28" "Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0"
10.66.6.67 - - [05/Dec/2016:10:33:51 +0200] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_servicestatus_table%22%2C%22args%22%3A%7B%22host%22%3A%22%22%2C%22hostgroup%22%3A%22%22%2C%22servicegroup%22%3A%22%22%2C%22sortby%22%3A%22%22%2C%22sortorder%22%3A%22asc%22%2C%22records%22%3A%221000%22%2C%22page%22%3A%221%22%2C%22search%22%3A%22%22%2C%22hostattr%22%3A%220%22%2C%22serviceattr%22%3A%220%22%2C%22hoststatustypes%22%3A%220%22%2C%22servicestatustypes%22%3A%2228%22%7D%7D&nsp=764af5aaeb559936fc388a716292cb0f HTTP/1.1" 200 40 "http://172.27.52.54/nagiosxi/includes/c ... ustypes=28" "Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0"
127.0.0.1 - - [05/Dec/2016:10:34:01 +0200] "POST /nagiosxi/backend/ HTTP/1.1" 200 807 "-" "BinGet/1.00.A (http://www.bin-co.com/php/scripts/load/)"


ps -ef --cols=300 (attached)

Re: Upgrade to latest version from XI 2014R2.7 Failed

Posted: Mon Dec 05, 2016 5:13 am
by nms_system_support
We also have problem now sending email notifications. No notifications come at all. When we send manually from the cli however using sendmail, it works. I am sending you through PM the logs and screenshots.

Re: Upgrade to latest version from XI 2014R2.7 Failed

Posted: Mon Dec 05, 2016 10:02 am
by tgriep
Thanks for the info but I will need to see there 2 files to further debug the performance graph issue. Can you post them?

Code: Select all

/usr/local/nagios/var/perfdata.log
/usr/local/nagios/var/npcd.log
For the email issue, can you run the following as root on the XI server

Code: Select all

tail -f /usr/local/nagiosxi/var/e*.log
Then login to the XI GUI and select any host or service from the details screen and send a custom message.
After that, post the output from the tail command.
Thanks

Re: Upgrade to latest version from XI 2014R2.7 Failed

Posted: Wed Dec 07, 2016 4:34 am
by nms_system_support
Hello,

I have sent you via pm the requested logs. I can't however figure out how to send a custom message, but I sent you the output from the tail anyway. I tried at that moment to send a test email (I am not sure if threat helps).

Thank you

Re: Upgrade to latest version from XI 2014R2.7 Failed

Posted: Wed Dec 07, 2016 1:05 pm
by tgriep
I received the log files and I don't see any errors in them so I suggest that we move this to a Support Ticket.
To open a ticket, send an email to [email protected] with a link to this post and also include your system profile.
To send us your system profile. login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and email it back to us.

Re: Upgrade to latest version from XI 2014R2.7 Failed

Posted: Mon Dec 12, 2016 8:00 am
by nms_system_support
Done!

Re: Upgrade to latest version from XI 2014R2.7 Failed

Posted: Mon Dec 12, 2016 10:15 am
by tmcdonald
Ticket received, will close this thread and continue via email.