Nagios Support Forum

Profile received and saved on shared drive. I will follow up on this soon.

Can you try editing /usr/local/nagios/etc/pnp/process_perfdata.cfg and change the TIMEOUT value to something like 20? Wait for about 15 minutes and see if that changed anything.

Also please send a screenshot of the Run Check Command for a bad service. XI > Configure > CCM > [Bad service] > Run Check Command.

Hi,
Is there anything new?
Do you need more information?
Regards,
Marek

Can you provide the information I requested my last post?

Thanks

Hi,
sorry for delay, I was a little confused by not finding your reply at the bottom, but now I found the second page
I've tried to change timeout value, but it has no effect.
I've also uploaded examples of Run check command outputs.
Regards,
Marek

Can you go to XI > Home > Service Detail > [Bad service] > Advanced tab and send a screenshot of that?

Edit the file /usr/local/nagios/etc/pnp/process_perfdata.cfg and change LOG_LEVEL = 2. Wait for the service to try and process performance data eg 15 minutes. Then send the file /usr/local/nagios/var/perfdata.log. After that, you can restore LOG_LEVEL = 0.

Hi,
I'm sending requested screenshots and perfdata.log (with LOG_LEVEL=2) file.
Regards,
Marek

According the logs that data is being updated properly. Can you submit a ticket on this? Send an email to [email protected] and reference this thread URL in it. Please reply to this thread after you have done so we know this thread can be closed.

Hi,
We've sent mail with reference to this thread to requested address to open the case.
Regards,
Marek

Did you sent that email from an email address you have on file with us?

I do not see your ticket in the queue. Please either send to that email using one you have on file, or request [email protected] to add in a new one.

Thanks, and please update this thread again when this is done.