Last Question: Netwwork outages - Cannot parse xml file.

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
epx998
Posts: 31
Joined: Mon Nov 21, 2011 3:51 pm

Re: Last Question: Netwwork outages - Cannot parse xml file

Post by epx998 »

mguthrie wrote:That file is compiled from source during the A-subcomponents install script. You're probably getting segfaults because the libraries on system don't match the other. I might suggest running the "fullinstall" from the beginning with a fresh tarball...
Hi Mguthrie,

Thanks again for the responses and help. ;)

Unfortunately I don't think that is an option. The monitoring system has been installed and tests added to it. This is something I would need to fix without 're-installing' NagiosXI. It is important an issue like this can be resolved before I submit the purchase request for our licenses.

I believe most companies have their own base images installed off a custom kick start to suit their needs. This was the big problem I had during install, our custom settings caused a lot of issues with the install. I had to re-run the script each time, as I worked around each issue. Even if I grab a test server, use the same kick start image, I will most likely run into the same issues. I do remember running into the most errors during the A-subcomponents. I might see if I can get a test server and re-install, documenting each issue.

But in the interim, is there an option to recompile that component without installing anything?
mguthrie
Posts: 4380
Joined: Mon Jun 14, 2010 10:21 am

Re: Last Question: Netwwork outages - Cannot parse xml file

Post by mguthrie »

If you don't poking around in out install scripts, I would unzip the tarball and look through the /tmp/nagiosxi/subcomponents/nagioscore/install script and take a look at how the core CGI's are compiled and patched. With some minor mods to that particular install script you can probably just recompile that component of the installer.
epx998
Posts: 31
Joined: Mon Nov 21, 2011 3:51 pm

Re: Last Question: Netwwork outages - Cannot parse xml file

Post by epx998 »

Reinstalling isn't so much an option. I suppose I can try to obtain a test server VM and duplicate the server environment. However, I think the install will fail as before and cause the same problem I am seeing now.

One frustrating aspect of XI is is requirement to have a base install as its platform. A lot of companies use a custom kickstart/image for various reasons. Is there anything being worked on to address this sort of deployment issue? I am looking to buy around 4-5 licenses, but with this issue and that one module not working, it will be a hard sale. Management is interested in looks as much as functionality, so an out the box broken module isn't ideal.

Cheers
mguthrie
Posts: 4380
Joined: Mon Jun 14, 2010 10:21 am

Re: Last Question: Netwwork outages - Cannot parse xml file

Post by mguthrie »

One frustrating aspect of XI is is requirement to have a base install as its platform. A lot of companies use a custom kickstart/image for various reasons. Is there anything being worked on to address this sort of deployment issue?
Yes. We have a pre-installed VM that runs right out of the box. The reason we require the base install is that we expect that a Nagios server will be a dedicated machine, and we strongly recommend against installing other applications and services to be used with it. Also, do the the large number of components and processes that work together for XI, having a supportable installation without a controlled environment would be next to impossible.
epx998
Posts: 31
Joined: Mon Nov 21, 2011 3:51 pm

Re: Last Question: Netwwork outages - Cannot parse xml file

Post by epx998 »

mguthrie wrote:
One frustrating aspect of XI is is requirement to have a base install as its platform. A lot of companies use a custom kickstart/image for various reasons. Is there anything being worked on to address this sort of deployment issue?
Yes. We have a pre-installed VM that runs right out of the box. The reason we require the base install is that we expect that a Nagios server will be a dedicated machine, and we strongly recommend against installing other applications and services to be used with it. Also, do the the large number of components and processes that work together for XI, having a supportable installation without a controlled environment would be next to impossible.
Understood. This server is dedicated, but still uses our custom kickstart to have a production environment standard. Something to consider though, not everyone introduces a default install to their production environment. Some flexibility in NagiosXI during the install to handle that would be nice. I will do an install of XI on a VM using the same production image, which has some of our standard security measures and what not, documenting the errors I run into. I was able to work around them, an install script should be able to as well.

I will check out this VM of the demo, maybe the module will work.

Cheers
mguthrie
Posts: 4380
Joined: Mon Jun 14, 2010 10:21 am

Re: Last Question: Netwwork outages - Cannot parse xml file

Post by mguthrie »

Ok, thanks for the update. If you feel like sharing some of your solution we'll post it to our wiki for other users who have the same need.
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